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102 posts

Master Geek


# 144258 13-May-2014 08:26
Send private message

I'm trying to send a pdf attachment in Outlook to Xero, it's only 0.8mb.

Immediately after I send it I get an 'undeliverable' email back, content shown below. Any ideas?

Delivery has failed to these recipients or groups: bankfeeds@xero.com (bankfeeds@xero.com)
Attachment contains an executable Diagnostic information for administrators: Generating server: BLUPR04MB516.namprd04.prod.outlook.com bankfeeds@xero.com
Remote Server returned '550 5.7.1 TRANSPORT.RULES.RejectMessage; the message was rejected by organization policy' Original message headers:

 

Received: from BLUPR04CA009.namprd04.prod.outlook.com (10.255.219.157) by

 

BLUPR04MB516.namprd04.prod.outlook.com (10.141.29.26) with Microsoft SMTP

 

Server (TLS) id 15.0.944.11; Mon, 12 May 2014 20:18:52 +0000

 

Received: from BN1AFFO11FD025.protection.gbl (2a01:111:f400:7c10::152) by

 

BLUPR04CA009.outlook.office365.com (2a01:111:e400:83f::29) with Microsoft

 

SMTP Server (TLS) id 15.0.934.12 via Frontend Transport; Mon, 12 May 2014

 

20:18:51 +0000

 

Received: from mail-pa0-f44.google.com (209.85.220.44) by

 

BN1AFFO11FD025.mail.protection.outlook.com (10.58.52.85) with Microsoft SMTP

 

Server (TLS) id 15.0.939.9 via Frontend Transport; Mon, 12 May 2014 20:18:51

 

+0000

 

Received: by mail-pa0-f44.google.com with SMTP id ld10so9210073pab.17

 

for <bankfeeds@xero365.onmicrosoft.com>; Mon, 12 May 2014 13:18:50 -0700 (PDT)

 

X-Received: by 10.68.224.101 with SMTP id rb5mr282482pbc.135.1399925930660;

 

Mon, 12 May 2014 13:18:50 -0700 (PDT)

 

X-Gm-Message-State: ALoCoQmHJWvH6h5uXNz/

 

X-Received: by 10.68.224.101 with SMTP id rb5mr282457pbc.135.1399925930371;

 

Mon, 12 May 2014 13:18:50 -0700 (PDT)

 

Received: from col0-omc4-s16.col0.hotmail.com (col0-omc4-s16.col0.hotmail.com. [65.55.34.218])

 

by mx.google.com with ESMTP id hb8si6851455pbc.325.2014.05.12.13.18.49

 

for <bankfeeds@xero.com>;

 

Mon, 12 May 2014 13:18:50 -0700 (PDT)

 

Received-SPF: SoftFail (: domain of transitioning hotmail.com discourages

 

use of 209.85.220.44 as permitted sender)

 

Authentication-Results: spf=softfail (sender IP is 209.85.220.44)

 

smtp.mailfrom=timcooke1604@hotmail.com;

 

Received: from COL130-W83 ([65.55.34.201]) by col0-omc4-s16.col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675);

 

Mon, 12 May 2014 13:18:49 -0700

 

X-TMN: [3AGsnIXL4Tvn00JhpUKNO91/J96I1rOM]

 

X-Originating-Email: [timcooke1604@hotmail.com]

 

Message-ID: <COL130-W8351F41054DA4AC5CE03A6D1350@phx.gbl>

 

Return-Path: timcooke1604@hotmail.com

 

Content-Type: multipart/mixed;

 

boundary="_9f29cdb7-ff0a-436e-bc38-12fbdeba4c60_"

 

From: Tim Cooke <timcooke1604@hotmail.com>

 

To: "bankfeeds@xero.com" <bankfeeds@xero.com>

 

Subject: Halo Food Service Ltd

 

Date: Tue, 13 May 2014 08:18:49 +1200

 

Importance: Normal

 

MIME-Version: 1.0

 

X-OriginalArrivalTime: 12 May 2014 20:18:49.0560 (UTC) FILETIME=[62AD4D80:01CF6E1F]

 

X-EOPAttributedMessage: 0

 

X-Forefront-Antispam-Report:

 

CIP:209.85.220.44;CTRY:US;IPV:NLI;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(SRVR:BLUPR04MB516;H:mail-pa0-f44.google.com;FPR:;MLV:sfv;PTR:mail-pa0-f44.google.com;MX:1;A:1;

 

 




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2547 posts

Uber Geek


  # 1042758 13-May-2014 08:29
Send private message

Are you using Gmails SMTP server with a hotmail account?



102 posts

Master Geek


  # 1042760 13-May-2014 08:30
Send private message

not that I know of, I have a gmail account but never use it.

 
 
 
 


xpd

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  # 1042764 13-May-2014 08:40
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Somewhere your email is getting delivered by a Google system which is on a blacklist. 
Run your headers above through this and you'll see ....

http://mxtoolbox.com/EmailHeaders.aspx




XPD / Gavin / DemiseNZ

 

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  # 1042795 13-May-2014 09:22
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Looks like you're sending email from a Microsoft server to a Gmail server, Xero must use Gmail. There's a problem between those companies according to that, Gmail thinks some Microsoft server is a spam host and is rejecting email from it.

Suggest you fax or post the document to Xero, and raise it with them to deal with. I doubt you could get Microsoft/Gmail to change something on your own.

Now that you mention it email from Xero to me was put into my spam folder last week. I use FastMail.fm.

BDFL - Memuneh
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  # 1042902 13-May-2014 11:21
One person supports this post
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The message says "Attachment contains an executable" so I'd say Xero is blocking messages with some attachment types.

I don't think it's "Outlook bouncing" but really Xero's mail system bouncing.





14614 posts

Uber Geek

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  # 1042914 13-May-2014 11:48
2 people support this post
Send private message

The transport rule message indicates that xero have applied firewall rules concerning the type of file being sent. I would suggest contacting Xero's support team to discuss options.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 




102 posts

Master Geek


  # 1043024 13-May-2014 13:40
Send private message

Cheers folks.

Well I tried sending the file from my Gmail account to see if it was the MS/Gmail problem, but that bounced back too. Then I converted the file to jpeg and sent it from Outlook which appears to have worked! I logged a fault with Xero and will let them know about it when they contact me.

Thanks for your advice guys, thread closed!

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