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Master Geek
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Topic # 147303 15-Jun-2014 20:37
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Hi i have got skype on my laptop but for the life of me the damn thing wont work, I click on skype and it opens but it wont show the login screen and I dont know what else to try.  Can anyone please help me?

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  Reply # 1066195 15-Jun-2014 20:44
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Uninstall and reinstall.

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  Reply # 1066198 15-Jun-2014 20:50
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Could it be appearing on the second screen - whether or not you have one? Try plugging in an external monitor.




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Reply # 1066200 15-Jun-2014 20:58
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gehenna: Uninstall and reinstall.


Already tried that



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  Reply # 1066201 15-Jun-2014 20:59
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timmmay: Could it be appearing on the second screen - whether or not you have one? Try plugging in an external monitor.


Nope one monitor and its only one window, it shows everything else like the logo, but no login part and its beginning to annoy me.

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  Reply # 1066230 15-Jun-2014 21:46
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Are you using EMET?  If so, remove rules for Skype.



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  Reply # 1066271 15-Jun-2014 22:31
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muppet: Are you using EMET?  If so, remove rules for Skype.


Whats EMET?

Only security software that I use is Kaspersky pure, but that says that Skype is allowed.  It dont explain how come its not coming up with the login box.

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  Reply # 1066277 15-Jun-2014 22:46
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Windows 7 or Windows 8?

Found a solution and it involves registering javascript dll again - by any chance your IE can't execute javascript, or have you blocked javascript?

Have you tried disable Kaspersky and run skype?






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  Reply # 1066382 16-Jun-2014 08:23
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Do you own the internet connection ? Just asking as if you are not the owner, maybe whoever is in control of the router is filtering/blocking something Skype needs to work.

Do you have another computer you can try on ? Then you can tell if its just your laptop, or the actual network causing the issue.




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  Reply # 1066383 16-Jun-2014 08:23
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I found this link which suggests some trouble shooting ideas.
I note they all suspect the browser.  Should you consider ensuring your browser is up to date and if you feel it is up to date, move back an edition.

 http://community.skype.com/t5/Windows-desktop-client/Can-t-see-the-log-in-screen/td-p/1367460





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  Reply # 1066457 16-Jun-2014 10:15
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freitasm: Windows 7 or Windows 8?

Found a solution and it involves registering javascript dll again - by any chance your IE can't execute javascript, or have you blocked javascript?

Have you tried disable Kaspersky and run skype?




I haven't blocked java well at least I dont think that I have.  I even reinstalled that to make sure.

Im not disabling my security.

I have windows 8.1



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  Reply # 1066459 16-Jun-2014 10:17
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xpd: Do you own the internet connection ? Just asking as if you are not the owner, maybe whoever is in control of the router is filtering/blocking something Skype needs to work.

Do you have another computer you can try on ? Then you can tell if its just your laptop, or the actual network causing the issue.


I on home broadband, of course that I own it.  Its all under my name.



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  Reply # 1066461 16-Jun-2014 10:18
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_Allan: I found this link which suggests some trouble shooting ideas.
I note they all suspect the browser.  Should you consider ensuring your browser is up to date and if you feel it is up to date, move back an edition.

 http://community.skype.com/t5/Windows-desktop-client/Can-t-see-the-log-in-screen/td-p/1367460
  


Already done all that.

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  Reply # 1066462 16-Jun-2014 10:18
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Have you opened Task Manager to see if skype.exe is there? If so, kill it and restart skype. If still borked, look around in %APPDATA% for skype config and delete it all, then try again.

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  Reply # 1066489 16-Jun-2014 10:44
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Kiwiprobie:
freitasm: Windows 7 or Windows 8?

Found a solution and it involves registering javascript dll again - by any chance your IE can't execute javascript, or have you blocked javascript?

Have you tried disable Kaspersky and run skype?




I haven't blocked java well at least I dont think that I have.  I even reinstalled that to make sure.

Im not disabling my security.

I have windows 8.1


It's Javascript, not Java. If you don't need Java uninstall it now - not related to Skype at all.







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  Reply # 1066491 16-Jun-2014 10:47
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ripdog: Have you opened Task Manager to see if skype.exe is there? If so, kill it and restart skype. If still borked, look around in %APPDATA% for skype config and delete it all, then try again.


This is all i get:


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