"Refreshed" Windows 8.1 PC now its Windows 8 and can't reupgrade again

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joshhill96

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#150374 20-Jul-2014 14:23

Hi Guys

I wanted to restore my computer and couldn't figure it out so I refreshed my computer using the tool in the Windows Charms. and it has kept my documents/files/etc... but removed all software (Which I am not worried about as its all backed up)

It is now Windows 8 again (As I had when this computer was first turned on) I try to download the Windows 8.1 update in the store and it downloads and then shows this message:

I have looked on forums everywhere and have tried some solutions like ensuring that all updates are updated and installed in Windows Update and SRC sfc etc.. in CMD

I have included specs below:

Any Help much appreciated

Thanks Guys

jjnz1

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#1092496 20-Jul-2014 14:31

Make sure the battery is 100% and on AC power...

Andib

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#1092498 20-Jul-2014 14:32

This is the first result when googling the error code

http://thebestlaptops.net/how-to-fix-windows-8-1-update-error-code-0x80240031-laptop/

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Tzoi

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#1092535 20-Jul-2014 16:23

I had this problem on Friday night, tried all suggested solutions and went to bed at 2am rather annoyed. Woke up the next day, tried again and it worked! No idea why, but try again tomorrow and see if it works :)

joshhill96

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#1092539 20-Jul-2014 16:37

I will try tomorrow morning.

I did uninstall all unnecessary programmes such as HP Games, Cyber link Media etc... I don't think that will affect Windows 8.1 as the programmes just migrate into it but not too sure.

I am technological confident (18yo) but this is the first time I have ever dealt with Windows issues since Windows Vista!

grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr haha

Tzoi: I had this problem on Friday night, tried all suggested solutions and went to bed at 2am rather annoyed. Woke up the next day, tried again and it worked! No idea why, but try again tomorrow and see if it works :)

freitasm

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Geekzone

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#1092540 20-Jul-2014 16:39

Make sure your time/date and timezones are correct too. And apply all current Windows Updates BEFORE installing Windows 8.1...

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SATTV

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#1092612 20-Jul-2014 19:18

If you have a brother printer, uninstall it and all the other software with it, I have had this a few times.
Also I have had a few antivirus programmes cause upgrade issues too.
Cheers
John

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rphenix

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#1098909 30-Jul-2014 22:49

msconfig -> startup, hide microsoft services then disable the rest, restart. Thats fixed it everytime I've seen that error on any machine.

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MadEngineer

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#1101081 3-Aug-2014 14:02

Do this:
http://blogs.technet.com/b/canitpro/archive/2014/04/08/step-by-step-completing-a-clean-windows-8-1-install-with-a-windows-8-key.aspx

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