Network problem: harder to connect to Internet

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kiwis

830 posts

Ultimate Geek

#154114 18-Oct-2014 10:28

I'm finding it more and more difficult to get onto the internet on my PC.

I don't believe it's my internet connection because I'm on the same network now on my laptop.

When I ping my router in command promot "ping 192.168.1.1" I get a failure rate of 25% or 50% - when I ping google it's the same but sometimes 100%.

I checked the network cable and it's all good. I've unplugged them and plugged them in again to be sure. I've restarted the router as well. This is has happened before and it just comes right then fails again but is becoming more common.

Firstly how can I diagnose an issue?

If something is starting to fail in my PC what actually needs replacing? I'm connected via a Ethernet cable

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8908 posts

Uber Geek

#1157357 18-Oct-2014 10:47

Does your laptop work fine in the same environment?

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kiwis

830 posts

Ultimate Geek

#1157358 18-Oct-2014 10:49

yes - it's just a home set up. Router in the garage and we're on fibre. Laptop is on WIFI and PC wired.

richms

28038 posts

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#1157359 18-Oct-2014 10:53

If the laptop has ethernet try it on the same cable and see how it goes.

When you say wired. Is it a direct cable or using something like a PowerLine bridge to get there?

Richard rich.ms

kiwis

830 posts

Ultimate Geek

#1157364 18-Oct-2014 11:16

I can't test that as it's a work laptop and will only connect via wifi or my corporate LAN cable

timmmay

20476 posts

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#1157373 18-Oct-2014 12:13

Try a different cable, that will tell you if it's the cable or the laptop. Cables are cheap at places like Cable Direct.

kiwis

830 posts

Ultimate Geek

#1157447 18-Oct-2014 13:21

Could it be the motherboard

Donased

11 posts

Geek

#1157509 18-Oct-2014 15:01

Most likely cause is a faulty network cable. Look for knots or something crushing the cable. Think of it a bit like a hose pipe. If its crushed or bent too hard then water has trouble getting through.

Next is a faulty router. It can happen that the lan ports are faulty but wireless is OK.

Next is a faulty network card (they die more than they should).

Next is software.

Your best bet is getting a mate with a laptop to plug in to your router using your cable and see if there's still an issue, then plug in using a new cable and test.

timmmay

20476 posts

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#1157510 18-Oct-2014 15:03

It could the cable, the network interface, the motherboard if that's where the network interface is, a bad connection, etc. Start with the simple/cheap part first, the cable, like I suggested above.

Trying pinging your local router instead of an internet address.

kiwis

830 posts

Ultimate Geek

#1162362 26-Oct-2014 13:12

Okay it's not my network cable.

When I restart the router is preforms fine. WIFI which is off the same router doesn't have an issue.

What's wrong?

toyonut

1508 posts

Uber Geek

#1162395 26-Oct-2014 14:13

How did you diagnose that it is not the cable?
Sounds like faulty LAN port or ports on the router. If a reboot is bringing it back for a bit, then it dies again, it is probably time for a new router.

Try Vultr using this link and get us both some credit:

http://www.vultr.com/?ref=7033587-3B

timmmay

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#1162403 26-Oct-2014 14:33

If you can borrow a router to try out that'd be ideal, rather than buying. Router is likely, but could be software or hardware. Did you put another computer on the wired ethernet connection?

kiwis

830 posts

Ultimate Geek

#1181541 23-Nov-2014 11:30

I've changed the Ethernet cables and I have improved performance but it's still noticeably slow. Can't watch videos on YouTube for example and i'm on Fibre.

I have a old router. As per my other post can I swap in my old router and if so what settings / config settings do I need to apply?

timmmay

20476 posts

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#1181553 23-Nov-2014 12:32

Best call your ISP to work that out, it probably varies. Alternately do a search on their support website.

kiwis

830 posts

Ultimate Geek

#1189869 6-Dec-2014 13:09

How can I test to see if my motherboard is the issue?
I have no other PC to connect to see if it's the network cables - WIFI is okay but this machine does not have WIFI

1101

3121 posts

Uber Geek

#1190514 8-Dec-2014 12:11

kiwis:
When I restart the router is preforms fine.?

Does a router restart allways fix the issue ?

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