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18 posts


Topic # 154360 25-Oct-2014 15:40
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Hi all, I have an issue with the OS not recognising my phone. 

I have a nexus 5 and it was interacting normally with the OS up until I used my PC's hot swap port to get some files off an old hard drive. 

Since putting on that hard drive (and removing it), windows doesn't recognise my phone when it is connected. The phone knows it is connected, and other computers (e.g. my work PC) recognise when the phone is connected, but not my main desktop. The phone does show up in safely remove media box on the start menu, but not in file explorer (see attached screenshot) and I can't move files on/off the phone.

I've tried putting the hard drive back on and labelling it with a different drive letter, but my phone is still unrecognised - any thoughts to fix this?

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Wannabe Geek

  Reply # 1163896 28-Oct-2014 19:26
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I'm not 100% sure about your problem sorry :(  However, one of my friends has a Nexus 7 and windows update automatically installed the wrong driver, and his Nexus 7 wasn't recognized anymore.  

So, maybe look for a Windows update that you installed that is ADB-Acer or something (ADB Acer is the one my friend got).  

Hope this helps :)

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Microsoft NZ

  Reply # 1164037 28-Oct-2014 22:41
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unfortunately I don't have a solution for you, but suggest that this would probably be better posted in the Android forum. 

Technical Evangelist
Microsoft NZ
Twitter: @nzregs

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