Vista and nVidia Geforce Go 7300 sleep problem

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chakkaradeep

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Topic # 15534 27-Aug-2007 17:55

I am aware that nVidia drivers are not quite good with Vista and unfortunately me using Geforce Go 7300 and I have this Sleep (the default Vista shutdown) problem. My laptop (Dell Inspiron 6400 E1505) does not go to sleep and even hybrid sleep doesnt work and Dell has told that its nvidia vista driver problem and now I have no other choice than waiting for nvidia driver. Other than sleep, everything works fine...but I was using this Sleep feature always and was quite happy the way Vista improving their power options. And now I am not able to use it ! I have to shutdown my system all the time :(

Anyone aware of any solution ?

Regards,
Chaks

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rscole86

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Reply # 84013 27-Aug-2007 18:34

Did you buy this laptop new from Dell with Vista installed?

If you did, I am sure that it would be dell's problem?

Nety

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Reply # 84022 27-Aug-2007 20:00

Dont be so sure it is the video card. For mine the problem was the chipset on the motherboard.

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chakkaradeep

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Reply # 84035 27-Aug-2007 21:57

rscole86: Did you buy this laptop new from Dell with Vista installed?

If you did, I am sure that it would be dell's problem?

I got Vista Business pre-installed and then since this problem was persisting, I installed my copy of Vista Ultimate hoping that it could solve the problem, but no luck.

chakkaradeep

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Reply # 84037 27-Aug-2007 22:14

And also, currently the nvidia driver is not the one dell supplied, Windows Vista update installed a new driver just 20 days back

rscole86

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Reply # 84038 27-Aug-2007 22:18

I would go back to Dell, they should not be supplying you with a "faulty" laptop.

Unless ofcourse you have updated your graphics drivers since purchase?

chakkaradeep

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Reply # 84039 27-Aug-2007 22:18

rscole86:
Unless ofcourse you have updated your graphics drivers since purchase?

Yes, Windows Update did update my driver

freitasm

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Reply # 93336 1-Nov-2007 20:30

Unlocked this discussion on request...

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chakkaradeep

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Reply # 93343 1-Nov-2007 20:48

Thanks Mauricio :)

Here is my status regarding this, (Its going to be very long)

I called up Dell and discussed with them regarding this problem. During my first call, I nearly spent 2 hours ! They wanted to install/uninstall nVidia Drivers and were arguing that I had updated my nVidia Driver and that should have led to the problem. Well, I told them to do whatever they want. They tried every possible way but they couldnt make my laptop wake up after sleep or hibernation. I had also told them that since this problem was there in the default installation what Dell shipped me, I upgraded to Windows Vista Ultimate (which was my own copy). Now, since I told this, they caught that as a reason and told that it should be Software Problem and Dell doesnt support for Software Problems. I clearly told them this is a PCI Interrupt problem which is conflicting with the motherboard and graphics card,but they were not ready to listen to me. They told me to contact Microsoft or any other Software Technician regarding this and also gave my Microsoft NZ number. I also told them I have installed Vista from Dell DVD and still the problem persists. So Vista version doesnt matter here !

I did a research, even asked few of my friends at Microsoft NZ office and it was clear to me thru various google searches that this is related to conflict between motherboard and graphics card. And also one of the thing I was asked to do was to change my sleep state, which is currently S4 to S3, but Dell Bios doesnt have that option. So now, I did another call to Dell and they said changing sleep state is not good and Dell will not suggest to do that. So I asked them what can I do ? I told them that from the day I got this Laptop, I am having this problem. So, they came down, gave me a link of a Software which allows me to change my sleep state. But after exploring that software, I didnt find even a single place that allows me to change my sleep state. Dell also told that they would get back to me that following week, but they didnt.

Meantime, I installed all available sleep/hibernate problems Vista updates and also did many checks by installing Vista from Dell Reinstallation DVD, nothing worked.

Today again I called them up and asked the same and they told that it is only me who is having this problem and no one has reported problems with this laptop running Vista. I told them again that the problem is there from the day Laptop was shipped to me. After a long discussion (please note, not argument :D ), they told, they would send a person down next week to repair. The process would be,

1) Wipe out the whole hard drive
2) Install Vista from Dell Reinstallation DVD
3) Check for sleep/hibernate
4) If it doesnt work, replace the Graphics Card
5) Repeat process 1 -3
6) Even then not working, they will try for the next step , which they havent told me what it is.

So, now being my laptop my main system with which I do my daily activities, I am forced to take backup as I dont have choice. I told them that I would make a partition ready, but Dell is not ready with that. They want to do from the ground up to check everything. Fair enough. So I told them to contact me next week.

Even now I am typing this from Vista installed from Dell Reinstallation DVD in a separate partition and the sleep problem is there. Going to install nVidia Driver first time after installation from the Dell website. Lets see what changes I get.

chakkaradeep

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Reply # 93345 1-Nov-2007 20:59

Updating nVidia drivers didnt make any difference

Lipex666

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Reply # 93368 1-Nov-2007 23:06

Our Asus Vista Ultimate had similar issues and I am now runing the ForceWare X 163.69 for Windows Vista 32bit

My issue Asus didnt have any updated drivers and this site below has modded inf files that will install these latest drives on the likes of my card the go 7700. (These drivers are not modified just they come with the modded inf that allows installation for your go series card.)

The issue was finding a driver to work with Vista and my go 7700 as I tried about 10 different versons till I found this stable version.

Our laptop now wakes up every time and does get the failed error message that the display driver has stopped responding. Runs a 22 inch Samsung 226bw no issues.

(maybe me but I reboot into safe mode to install these drivers, dosnt run in to any failed install issues in Vista this way.)

Hope this helps or back to Dell for a warranty replacement.

see http://www.laptopvideo2go.com/forum/index.php?showtopic=15049

edited post to Vista 32bit driver

"The only way to learn some- thing is to do it"

chakkaradeep

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Reply # 93369 1-Nov-2007 23:22

Lipex666:
Hope this helps or back to Dell for a warranty replacement.

see http://www.laptopvideo2go.com/forum/index.php?showtopic=15049

edited post to Vista 32bit driver

I would really do that Lipex666, but my problem is, When Dell initially shipped me the laptop, it came with this problem. So, I think its not going to be the problem of drivers. Believe me, I have tried them all. There is some problem with the compatibility. I have good warranty options currently which could help me. Since I have,

1) Priority User Phone Support Warranty
2) Collect and Return Warranty
3) CompleteCover Coverage Programme Warranty

And since the laptop is faulty from the day they shipped, I dont want to try drivers myself, instead get something done by Dell. They have also told me that Its only me who has complained with this laptop. So I do believe there is something wrong in the parts.

chakkaradeep

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Reply # 93371 1-Nov-2007 23:25

Lipex666:

see http://www.laptopvideo2go.com/forum/index.php?showtopic=15049

edited post to Vista 32bit driver

The above link doesnt have nVidia GeForce 7300 GO in their drivers list. But I have tried earlier forceware releases from this same site, but no use.

Lipex666

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Reply # 93383 2-Nov-2007 06:16

Hello with the go cards not listed thats correct as the lappy manafacturer really releases updated drivers. What there guys do is add the missing mobile laptops go series cards to the modded inf files. This was you can use the latest bug corrected Nvida drivers for these mobile vid cards.

Open the modded inf with a txt editor and you will see your card listed. So you download the driver and the modded inf file. Then you replace the inf file that commes with the driver with this modded inf file.

The drivers from Nvida have been buggy for Vista and they where causing my laptop issues.

Have you installed anything else on ther that maybe conflicting.

My Asus also had Asus Power software for controlling lappy state like sleep mode and you could upgrade that or in your case uninstalled that third party app and just used Vista power managment.

As you said if you shouldnt be having these issues and simply return it to Dell for a replacment.

"The only way to learn some- thing is to do it"

chakkaradeep

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Reply # 93789 5-Nov-2007 13:35

Person from Unisys came over today with a new nVidia GeForce GO 7300. He saw what the problem was, went ahead replacing my video card with the new one. Booted, tested and putting to sleep and waking up again worked fine

. The old one indeed turned out to be a faulty one !

Hats Off to Dell for dealing with this matter patiently !

This should also tell that - Think twice before you put the blame on Vista !

Many people to whom I have discussed this problem, they just told its Vista problem and Vista is crap, but here we are, the blame is now with the Hardware , lol