Surface Pro 3 - yellow band on screen

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dafman

3928 posts

Uber Geek

Trusted

#171888 4-May-2015 17:47

We have two Surface Pro 3 i5 machines - both purchased about 10 months ago - and both have developed a faint yellow band on the left hand side of the screen. The band runs from top to bottom of screen, is about 3 mm thick, and starts around 2 mm in from the left bezel. I've had a quick look on the net, other users have reported the same issue.

Any other local Surface Pro 3 users experiencing this?

NZCrusader

646 posts

Ultimate Geek

#1297843 4-May-2015 18:31

A friend also experienced this.

A Microsoft support tech advised that it is known and they were part of a bad batch.
Get in touch with them and have it sent back.

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mattwnz

20164 posts

Uber Geek

#1297862 4-May-2015 18:56

Have you got a picture you can upload, would be interested to see? I have had a Dell LCD monitor fail with a vertical line before from the top to bottom of the screen which sometime appeared after the monitor had heated up.

TwoSeven

1624 posts

Uber Geek

Subscriber

#1298529 5-May-2015 17:22

I had a similar problem with my Surface pro. Ended up filling in an RMA form and following the process, took a week for the replacement to arrive and has worked fine ever since. In my case the band was an inch away on the right side.

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