Windows 10 download tool not working

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stuartjmz

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#177413 1-Aug-2015 18:28

I'm creating a new topic for clarity:

I've tried using the MediaCreation tool from this link
https://www.microsoft.com/en-us/software-download/windows10

on both my Win 7 64Pro and my Win 8.1 Home machines. In both cases, the exe downloads, but trying to open it (as either user or "Run as Admin") does nothing other than bring up the UAC dialog box

Selecting "Yes" sees the dialog box disappear, and that's it. Nothing else happens at all. Task manager shows no new applications or processes started. What am I doing wrong?

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#1356742 1-Aug-2015 18:39

Yes, same is happening on my compute stick and my ASUS tablet. And both the $Windows files have downloaded onto my desktop, but it isn't offering me to update. I read someplace that MS was concentrating on desktops and laptops first -- maybe this is why (but, so why not offering on my desktop?).

gml

stuartjmz

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#1356777 1-Aug-2015 19:44

I've tried turning UAC off, but that didn't change the outcome either so I turned it back on.

mdav056

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#1356804 1-Aug-2015 20:31

Ah, clarity on the ASUS VivoTab. I am now getting a message that Win10 can't run on this tablet because the Intel Graphics Media Accelerator is incompatible with Win 10. I wonder why it didn't happen to mention this when I booked the Win 10 update. Guess I have to await an update from Intel... going looking now.

gml

stuartjmz

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#1356807 1-Aug-2015 20:36

mdav056: Ah, clarity on the ASUS VivoTab. I am now getting a message that Win10 can't run on this tablet because the Intel Graphics Media Accelerator is incompatible with Win 10. I wonder why it didn't happen to mention this when I booked the Win 10 update. Guess I have to await an update from Intel... going looking now.

Pleased you got some clarification.

Both my devices got the tick from the Get Windows 10 app, so I don't know why nothing's happening at all.

stuartjmz

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#1356883 1-Aug-2015 23:20

It seems odd that the Media Creation Tool won't even run, at all. I've tried running as administrator, running as administrator via CLI, in different user profiles, on different machines, and with UAC enabled and disabled. I've deleted the exe and re-downloaded, in case of a corrupt download. Every time, just silent termination. If anyone reading this has any suggestions at all, I'm all ears!

stuartjmz

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#1356886 1-Aug-2015 23:32

This is getting weirder and weirder. Here is a screenshot from "Computer>Properties"

So, very definitely 64-bit. But in desperation, I tried downloading the 32-bit version of the MediaCreation tool. When I tried to run it, I got this:

An error message, yes, but more than I ever got when I tried to run the 64-bit version. Prior to downloading the 32-bit version I had already rebooted and tried running the 64-bit tool, with no change in the zero outcome, and I obviously don't want to run the 32-bit tool on my 64-bit system. But why would the 32-bit version "work" better than the 64-bit, at least to the extent of generating an error message?

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Brumfondl

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#1356887 1-Aug-2015 23:33

stuartjmz: It seems odd that the Media Creation Tool won't even run, at all. I've tried running as administrator, running as administrator via CLI, in different user profiles, on different machines, and with UAC enabled and disabled. I've delketed the exe and re-downloaded, in case of a corrupt download. Every time, just silent termination. If anyone reading this has any suggestions at all, I'm all ears!

You mention 'both my devices' in a previous post. Have you tried the tool on both?

Brumfondl

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#1356888 1-Aug-2015 23:33

stuartjmz: It seems odd that the Media Creation Tool won't even run, at all. I've tried running as administrator, running as administrator via CLI, in different user profiles, on different machines, and with UAC enabled and disabled. I've delketed the exe and re-downloaded, in case of a corrupt download. Every time, just silent termination. If anyone reading this has any suggestions at all, I'm all ears!

You mention 'both my devices' in a previous post. Have you tried the tool on both?

stuartjmz

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#1356890 1-Aug-2015 23:36

Brumfondl:
stuartjmz: It seems odd that the Media Creation Tool won't even run, at all. I've tried running as administrator, running as administrator via CLI, in different user profiles, on different machines, and with UAC enabled and disabled. I've delketed the exe and re-downloaded, in case of a corrupt download. Every time, just silent termination. If anyone reading this has any suggestions at all, I'm all ears!

You mention 'both my devices' in a previous post. Have you tried the tool on both?

Yes. My Win 7 64 Pro PC and my wife's 8.1 Home laptop. All steps have been attempted on both machines, with the same complete lack of success. The exe simply won't run.

tardtasticx

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#1356892 1-Aug-2015 23:42

I had this happen on my first gen Surface Pro, running the tool again seemed to bring up the original instance of it after a few tries if that's of any help.

stuartjmz

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#1356893 1-Aug-2015 23:42

I just tried downloading the 32-bit tool on to my wife's 8.1 (also a 64-bit OS) and got the same result as on my Win 7 box - it generated an error message, something the 64-bit version doesn't do.

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Brumfondl

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#1356895 1-Aug-2015 23:46

Are you running some sort of anti-virus that is on both machines?

stuartjmz

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#1356896 1-Aug-2015 23:47

Brumfondl: Are you running some sort of anti-virus that is on both machines?

Only MSE. It would be ironic if that were the problem. :)

stuartjmz

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#1356898 1-Aug-2015 23:57

tardtasticx: I had this happen on my first gen Surface Pro, running the tool again seemed to bring up the original instance of it after a few tries if that's of any help.

Thanks for the suggestion. After I read this, I tried repeatedly double-clicking the exe, hoping one instance might start, but sadly it did not.

Brumfondl

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#1356899 1-Aug-2015 23:59

Hmmm, maybe try running Malwarebytes AntiMalware on one of the machines and see it anything comes up? I get the feeling there is something running on both machines that is causing your issue and I kind of doubt it is anything good.

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