Had a call from an older friend who had had her laptop stalled showing just a circle of dots for several hours after starting the win 10 upgrade from the windows icon on the lower right side of the screen.

I have not upgraded fro win 7 myself yet, so I decided to download the iso from: http://www.microsoft.com/en-us/software-download/windows10
and try an upgrade from that. Her older Toshiba Satellite was on Win 7 and had downloaded all the upgrades. First I backed up her vital files and then started setup from the 64 bit DVD and was greeted by “Prippravuje” What the ??
Turns out its Czech! So just for interest I tried a 32 bit iso and got the wrong type of system message but at least in English this time.

So I returned home and Google d “Win 10 upgrade iso language problems” and found a passing mention about about problems with other than US English versions so I tried the Make Media routine again and burnt another copy of Win 10 64 bit iso and tried in my desktop win 7 machine. The result .......
Czech language again. I checked my language and region settings in win 7 and yes I am still in NZ. Then I tried the DVD in my wife’s PC and once again the instructions come in Czech.

I tried again, this time finding a windows 10 Single Language English 64 bit version download iso, and I couldn’t believe my eyes when once again the instructions come up in Czech.

Now getting somewhat desperate I ring microsoft for help and I am relieved when, after only 7 minutes or so, I actually get to talk to a human. However he quickly decides, after consulting someone else, to transfer me to the windows 10 team and after a few clicks I get the recorded message to wait and “Was I aware that I could upgrade to Windows 10 for free” and “What a great thing it is”, etc. and thank you for waiting. After being serenaded with this message and being thanked over a hundred times for waiting, (nearly 2 hours in total) a lady finally answers.

What an anti-climax. She informs me that I can not change the language because I haven’t activated Windows 10. ( I try to explain that I can not install it so there’s no way I could try to activate it. She then tells me I can not use the iso until I have an activation code and then that my windows 7 is not genuine and if I have a genuine win 7 the language with revert to English!

At this stage I just had to hang up.

Can anybody help Please? Nathan? I hope you are still about?