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343 posts

Ultimate Geek
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Topic # 182474 17-Oct-2015 13:19
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Hi appreciate any help with the following.
Dell XPS 13 9343 (2015), running Win8.1 Pro, have had it some ~6 months.

A few weeks ago:
Inserting anything into USB drives after startup results in code 28 error i.e. computer recognises that there's a device attached, but can't find the relevant driver, and so can't run.
However, when booting with USB device already connected, no problems.
Same problem with flash drives, mouse, keyboard.

Have tried:
1) going into Device Manager and uninstalling all USB entries
2) disabling and enabling USB entries in UEFI
3) downgrading and upgrading BIOS (all the way from A05 to A01 and back)
4) Windows troubleshooter (always results in "can't find driver")
5) upgrading to Win10 (thankfully everything else still works)
6) updating all drivers, including for chipset
7) swear words

Seemed to coincide with installing Avira AV, and have since uninstalled.

Help!




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  Reply # 1408216 17-Oct-2015 13:20
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Strange. Upgrade to W10, may fix it.




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343 posts

Ultimate Geek
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  Reply # 1408330 17-Oct-2015 18:34
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Thanks yes tried that, no luck but at least didn't break something else. Still in w10.




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Ultimate Geek
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  Reply # 1409446 19-Oct-2015 19:41
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Sorry to do this but ... bump... any more ideas?




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  Reply # 1409475 19-Oct-2015 20:16
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It's sounding like a "nuke it and start again" type situation.




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  Reply # 1409476 19-Oct-2015 20:16
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It's sounding like a "nuke it and start again" type situation.




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  Reply # 1411577 23-Oct-2015 10:30
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Check out "USB Dev View"
Maybe using that program you can find some strange driver relics, or it can tell you what's wrong?

I dont think this is a solution but maybe can help in finding one?

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  Reply # 1411777 23-Oct-2015 13:02
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If all else fails, you may just have to bite the bullet and clean install win 10 like andrewNZ suggests. You have done the obvious things to try to shake this problem off. Swear words is good for the soul but rarely fixes anything, more's the pity!!

It'll give win 10 a nice clean start, anyway.

Good luck.





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Ultimate Geek
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  Reply # 1413003 23-Oct-2015 19:48
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Thanks Andrew and Lindsay.

Dominik - do you mean this:
http://www.symantec.com/connect/downloads/usbdevview




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  Reply # 1413043 23-Oct-2015 22:35
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After plugging in the drive, go to Disk Management and click on it there to see if Explorer reads it. I have had a somewhat different issue with USB drives and Windows 8.1 but there are some similarities to what you are experiencing.





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343 posts

Ultimate Geek
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  Reply # 1413683 25-Oct-2015 20:59
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Thanks Rikkitic - I've stayed on Win10 - just tried with a flash drive, and Disk Management doesn't report its presence.




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Ultimate Geek
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  Reply # 1422579 6-Nov-2015 18:50
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For posterity, happy ending (so far).




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