Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




377 posts

Ultimate Geek
+1 received by user: 1


Topic # 185164 12-Nov-2015 10:14
Send private message

Hello, I'm working in a salon, and our computer isn't working! Frustrated, ever since the update it isn't letting me login, the computer takes me to the login screen where it lets me choose which user, clicked the one I want and it goes black and goes back to the login screen and not to the password screen. I have an Acer 2 in one computer, if anyone knows what to do that would be great thanks heaps! I rung Acer and said only thing to do is factory reset, and I am sure we can do something else before a factory reset.




      

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
11679 posts

Uber Geek
+1 received by user: 5329

Trusted

  Reply # 1426773 12-Nov-2015 10:19
Send private message

More info is needed for example

What OS?
Error messages?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


743 posts

Ultimate Geek
+1 received by user: 219

Subscriber

  Reply # 1426778 12-Nov-2015 10:32
One person supports this post
Send private message

Lots of reports of KB3097877 causing issues with user logins (and Outlook crashes).  If you can't access this machine remotely, booting into Safe Mode should let you get in to remove this update.

 
 
 
 


833 posts

Ultimate Geek
+1 received by user: 54


  Reply # 1426798 12-Nov-2015 11:26
Send private message

OMG we have the same issue so it is an update. Thanks for this!

833 posts

Ultimate Geek
+1 received by user: 54


  Reply # 1426816 12-Nov-2015 11:52
One person supports this post
Send private message

I can confirm that un-installing the update KB3097877 fixes the problem, cheers.



2499 posts

Uber Geek
+1 received by user: 927

Subscriber

  Reply # 1426824 12-Nov-2015 12:10
Send private message

patrickstarr: ever since the update it isn't letting me login


When you uninstall the update does he behaviour revert to it's previous state?




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

410 posts

Ultimate Geek
+1 received by user: 77


  Reply # 1426898 12-Nov-2015 13:34
Send private message

I have the same issue here with 5 client machines from different places. They are all, all in ones. I can't access safe mode on any of them though :-(

Stu

Hammered
4813 posts

Uber Geek
+1 received by user: 981

Moderator
Trusted
Lifetime subscriber

  Reply # 1426905 12-Nov-2015 13:43
One person supports this post
Send private message

If you're having the problem indicated above (can't log in to Windows), try turning on the computer with the network cable unplugged, then try to log in again and, if successful, just uninstall KB3097877 before shutting down and connecting the cable again.




Keep calm, and carry on posting.

 

 

 

Click to see full size Click to see full size


Stu

Hammered
4813 posts

Uber Geek
+1 received by user: 981

Moderator
Trusted
Lifetime subscriber

  Reply # 1426908 12-Nov-2015 13:47
Send private message

Reading a few comments that it's affecting computers with touchscreens.




Keep calm, and carry on posting.

 

 

 

Click to see full size Click to see full size


410 posts

Ultimate Geek
+1 received by user: 77


  Reply # 1426911 12-Nov-2015 13:52
Send private message

I have tried no network connectivity and same issue. All the all in ones I have are touch screen and I can't see a method of disconnecting it either.

743 posts

Ultimate Geek
+1 received by user: 219

Subscriber

  Reply # 1426914 12-Nov-2015 13:58
Send private message

Can you disable touchscreen in BIOS?

833 posts

Ultimate Geek
+1 received by user: 54


  Reply # 1426927 12-Nov-2015 14:26
Send private message

Had another one with the Outlook issue. Was an iMac running Windows 7 no touchscreen. Uninstalling the update fixed Outlook. Seems to me that this is a big problem. I haven't been caught out by a bad MS update for years :(

410 posts

Ultimate Geek
+1 received by user: 77


  Reply # 1426989 12-Nov-2015 15:37
Send private message

I posted my fix in this thread

http://www.geekzone.co.nz/forums.asp?forumid=45&topicid=185169&page_no=1#1426950

212 posts

Master Geek
+1 received by user: 37


  Reply # 1427247 12-Nov-2015 21:45
Send private message

Thanks everyone, had a friend with an Outlook issue being caused by KB3097877, uninstalling and restarting solved the problem.

242 posts

Master Geek
+1 received by user: 33

Trusted
Subscriber

  Reply # 1427263 12-Nov-2015 22:24
Send private message

I've just had a call from my sister, using an older laptop on Vista with symptoms similar. Hopefully it is as simple as removing the update...



377 posts

Ultimate Geek
+1 received by user: 1


  Reply # 1427296 12-Nov-2015 23:33
One person supports this post
Send private message

Hello guys

Thanks for your replies, we have managed to sort it out, my boss did it, all she did was click F12 on boot and then did some stuff and then it was back to normal :) And I do know one or 2 things about computers, but I was rushing doing that, I was trying to multitask at the time, which I am not really good at clearly.

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05


One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58


New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56


Samsung launches Samsung Max
Posted 24-Feb-2018 13:52


CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43


Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27


2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25


Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.