Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




92 posts

Master Geek


#190703 9-Jan-2016 14:40
Send private message

I have an ASUS X55C notebook that has been upgraded from Win7. The OnBoard WLAN adapter no longer exists in device manager. The Win 10 troubleshooter doesn't help. My thought was that I should remove it in the bios, restart & shutdown before re-enabling it to see I it shows up again. Unfortunately I don't have bios password and the supplier isn't around anymore.

It was working just fine on Win7, so I see no reason as to why it shouldn't work just as well with Win 10. Driver updates are of no use, as there seems to be no hardware (anymore) to enable.

Any ideas or suggestions would be much appreciated?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

gzt

11440 posts

Uber Geek

Lifetime subscriber

  #1466538 9-Jan-2016 14:43
Send private message

Is it listed in device manager as 'unknown device' in a different category?



92 posts

Master Geek


  #1466544 9-Jan-2016 14:54
Send private message

gzt: Is it listed in device manager as 'unknown device' in a different category?


The Device Manager is clean, with no unknown devices or exclamation marks at all.

 
 
 
 


gzt

11440 posts

Uber Geek

Lifetime subscriber

  #1466550 9-Jan-2016 15:08
Send private message

Are there any Win10 related files on the x55c support page?

I'd ask if you are running the latest bios but that might be difficult. Tried to look for a reset?

1508 posts

Uber Geek


  #1466584 9-Jan-2016 15:55
Send private message

What happens if you just download the driver from the Asus site and try install it. Just try the Win 7 or 8 driver if one for 10 is not available.
Otherwise open an admin command prompt, type in SET DEVMGR_SHOW_NONPRESENT_DEVICES=1 and then devmgmt.msc. now in the device manager that opens you can also do view>show hidden devices. This should reveal all hardware even if it has been hidden. Hopefully there should be a "ghost" wlan device you can remove and then reinstall.

Also, if you are confident stripping laptops, ifixit has instructions for removing the cmos battery. It seems to be pretty well hidden though so it is a full strip down. Remove it for a while and it should reset the bios to have no password. There may be a reset jumper somewhere as well once you start stripping it.
https://www.ifixit.com/Guide/Asus+X55C+CMOS+-+BIOS+Battery+Replacement/34739#s79929




Try Vultr using this link and get us both some credit:

 

http://www.vultr.com/?ref=7033587-3B


23374 posts

Uber Geek

Trusted
Subscriber

  #1466586 9-Jan-2016 16:19
Send private message

Done the keyboard hotkey to turn WiFi off and on a couple of times?




Richard rich.ms



92 posts

Master Geek


  #1466600 9-Jan-2016 16:57
Send private message

gzt: Are there any Win10 related files on the x55c support page?

I'd ask if you are running the latest bios but that might be difficult. Tried to look for a reset?


Yes, the files are there and they install OK. The device still doesnt however show.



92 posts

Master Geek


  #1466601 9-Jan-2016 16:59
Send private message

richms: Done the keyboard hotkey to turn WiFi off and on a couple of times?


Yes I have tried that a few times and also removing the battery and using the power button for a hardware reset.

 
 
 
 


gzt

11440 posts

Uber Geek

Lifetime subscriber

  #1466619 9-Jan-2016 17:20
Send private message

Just randomly does it have a USB card reader? Disable that then cold boot and see if wlan magically appears. There is a USB device limit long story but maybe

1466 posts

Uber Geek


  #1466623 9-Jan-2016 17:34
Send private message

Try changing the advanced power settings for wireless adapter to maximum performance and check PCI-E settings.
Then disable fast startup.
Reboot to see if the device appears.





If there are newer drivers for your wireless adapter or power profiles available from your vendor for Windows 10 then download and install those.



92 posts

Master Geek


  #1466792 9-Jan-2016 23:01
Send private message

yitz: Try changing the advanced power settings for wireless adapter to maximum performance and check PCI-E settings.
Then disable fast startup.
Reboot to see if the device appears.

If there are newer drivers for your wireless adapter or power profiles available from your vendor for Windows 10 then download and install those.


OK - I've tried everything suggested, several times over. The wireless symbol appeared for a few seconds, once only, but then disappeared again. Nothing appeared in device manager.

I think I need to go down the bios password reset route. Will let you guys know how I get on.

Thanks very much for these excellent suggestions.

Cheers,
Andrew



1466 posts

Uber Geek


  #1466804 9-Jan-2016 23:27
Send private message

cdrnet: The wireless symbol appeared for a few seconds, once only, but then disappeared again. Nothing appeared in device manager.

Might also be worth checking the event log for any relevant entries...  search and run Event Viewer to check.

23374 posts

Uber Geek

Trusted
Subscriber

  #1466820 10-Jan-2016 00:12
Send private message

Also not all devices will show as a ! item if there are no drivers, SDIO wireless devices just do not show or show as something else without the ! error when I have dealt with them. Putting drivers in makes them appear. No idea how the wireless device is connected in the OP's computer tho, but SDIO is common on the cheap atom stuff like tablets and small $100US computers.




Richard rich.ms



92 posts

Master Geek


  #1466917 10-Jan-2016 11:19
Send private message

Other than the standard startup sequence, the event log is eventless and also error free.

I believe I have the correct drivers, however I could be wrong about this. I suspect that getting inside the unit and checking connections, as well as noting down the wireless chip spec, and locating the BIOS battery, is the way to go.

Thanks again for the assistance and also for the further education (c8

gzt

11440 posts

Uber Geek

Lifetime subscriber

  #1466957 10-Jan-2016 13:18
Send private message

There are some x55c motherboards on eBay etc maybe can be seen there. If that fails then go for a $20 nano USB wifi if your network is good. : ).



92 posts

Master Geek


  #1467155 10-Jan-2016 18:53
Send private message

gzt: There are some x55c motherboards on eBay etc maybe can be seen there. If that fails then go for a $20 nano USB wifi if your network is good. : ).


Yes, that's what I have done to get it online. A $20 Realtek chipset adapter does the job well. I just want to get the inbuilt unit working properly. 

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18


OPPO A72 a top mid-tier smartphone
Posted 19-Jun-2020 18:02


D-Link A/NZ launches new smart AX1500 Wi-Fi 6 Router
Posted 19-Jun-2020 15:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.