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Topic # 190722 10-Jan-2016 13:35
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I've done quite a few W7 to Win10, Win8 to Win10, and Win10.10240 to Win10.10586 upgrades now since Christmas.
About 18 in total.
Every single one had some sort of hiccup.
But generally nothing a bit of persistence couldn't sort out.

UNTIL....

I upgraded my fathers laptop from Win10.10240 to Win10.10586.

Actually the upgrade appeared to go well, and quite quickly thanks to the SSD I installed a few months ago.
But after the reboot I noticed his desktop background picture was missing and just a plain coloured background instead.
No matter, I'll just reset that.
That's when I discovered that a sub-folder in his Pictures was missing, along with 5818 files.
His desktop picture was in this folder.
It wasn't in the recycle bin, and it wasn't in the Windows.old folder either.
A search for the folder name found nothing.
It was gone. 

It was most fortunate that I still had a copy of his files from the SSD install otherwise they would have been gone for good.

From now on I will backing up all data folders before doing Win10 upgrades.
You could say perhaps I should have been anyway, and I had just been riding my luck until number 19.
Perhaps.
But Microsoft, that was very poor form.
And to anyone else who is doing these upgrades, please beware, this can happen.




Life is too short to remove USB safely.


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  Reply # 1466982 10-Jan-2016 13:49
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They never claimed it will be retained. They claim it should be retained and strongly advise a backup before upgrading and bear no responsibility if they lose your files.

Doesn't know what he doin
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  Reply # 1466984 10-Jan-2016 13:53
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Well it'd be their own fault for any data lost. If they backed up regularly it wouldn't be an issue.




Bachelor of Computing Systems (2015)

 

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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


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  Reply # 1466985 10-Jan-2016 13:54
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Was anything in the root of Pictures retained?

gzt

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  Reply # 1466986 10-Jan-2016 13:56
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Because I'm thinking it sounds more like logging on with a new profile. If so that means the old profile (with all files) is still there.



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  Reply # 1466987 10-Jan-2016 14:01
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gzt: Was anything in the root of Pictures retained?

Yes, plenty of stuff was retained in Pictures.
Just nothing in the folder that contained the desktop background.
Very peculiar.





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  Reply # 1466990 10-Jan-2016 14:13
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That is very serious. It deserves full investigation from Microsoft.

Do you have any support calls for that machine? It would be useful to get a response.

And/or you could start delving the logs.

I really would like to see that fully understood by the time I have to do one of these. ; ).

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  Reply # 1466998 10-Jan-2016 14:54
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You are only going to do backups from NOW on before an upgrade!? Holy Crap. With due respect you are either an incredibly slow learner (18 pc's!) or very inexperienced.

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  Reply # 1467006 10-Jan-2016 15:02
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tardtasticx: Well it'd be their own fault for any data lost. If they backed up regularly it wouldn't be an issue.


Well files going missing unexpectedly will always be an issues, but the potential consequences would be so much less severe :) 


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  Reply # 1467009 10-Jan-2016 15:12
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networkn: You are only going to do backups from NOW on before an upgrade!? Holy Crap. With due respect you are either an incredibly slow learner (18 pc's!) or very inexperienced.

This is harsh. and unnecessary. Original post covered that in the last paragraph.

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  Reply # 1467011 10-Jan-2016 15:19
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gzt:
networkn: You are only going to do backups from NOW on before an upgrade!? Holy Crap. With due respect you are either an incredibly slow learner (18 pc's!) or very inexperienced.

This is harsh. and unnecessary. Original post covered that in the last paragraph.


It's not harsh at all. FUG prevents the response that I would give anyone who is TOUCHING another persons computer without checking a backup has been performed FIRST. This guy/girl has done 18. It's negligence at the least. These people trust this person without a reason to. 

There is NO evidence to this point that MS/Windows ate his files. Until it's properly investigated that's hard to ascertain but I can tell you in 20 years of IT I've probably only ever seen files go missing 2-3 times that had no reasonable explanation.

It certainly isn't UNNECESSARY, it's 100% necessary.

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  Reply # 1467012 10-Jan-2016 15:21
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Was the folder created by an application which was uninstalled during the OS upgrade?

e.g. My Pictures\Canon Picture Transfer Software

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  Reply # 1467017 10-Jan-2016 15:39
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networkn:
gzt:
networkn: You are only going to do backups from NOW on before an upgrade!? Holy Crap. With due respect you are either an incredibly slow learner (18 pc's!) or very inexperienced.

This is harsh. and unnecessary. Original post covered that in the last paragraph.


It's not harsh at all. FUG prevents the response that I would give anyone who is TOUCHING another persons computer without checking a backup has been performed FIRST. This guy/girl has done 18. It's negligence at the least. These people trust this person without a reason to. 

There is NO evidence to this point that MS/Windows ate his files. Until it's properly investigated that's hard to ascertain but I can tell you in 20 years of IT I've probably only ever seen files go missing 2-3 times that had no reasonable explanation.

It certainly isn't UNNECESSARY, it's 100% necessary.

It is clear from the original comments and summary that some experience has occurred. Most likely the family members benefit overall. ; ).

gzt

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  Reply # 1467165 10-Jan-2016 19:04
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joker97: They never claimed it will be retained. They claim it should be retained and strongly advise a backup before upgrading and bear no responsibility if they lose your files.


Windows November Update FAQ: Your settings will stay the same and you won't lose any data.

No such advice there. Maybe depends on mct vs windows update?

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  Reply # 1467352 11-Jan-2016 09:22
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Would certainly be good to know what happened there as it is such a weird event in my long experience. 

Yep, full imaging is the go prior to a drastic process like an OS upgrade. But the owner should have had his own backups going, too.

It still amazes me how many leave their, often irreplaceable, data in the lap of the gods. Those gods can get really cranky. 

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