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827 posts

Ultimate Geek

#190943 17-Jan-2016 16:03
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I've just replaced some hardware on my machine (motherboard) and now windows is saying it's not active (genuine). I had upgraded to Windows 10 3 or 4 months before this.
I didn't some googling but found very few results, but what I did find is there was something to do with the key being invalid due to my hardware change. I thought I would have found a lot more results giving me specific details on what to do so thought i might post this and find out what everyone thought?

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  #1473240 17-Jan-2016 16:12
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Contact Microsoft and they will sort it for you.


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  #1473291 17-Jan-2016 17:18
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yea same problem you had with OEM copies of most other windows products, need to call the help desk

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  #1473298 17-Jan-2016 17:38
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Motherboard replacement will trigger that. Contact Microsoft.

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  #1473921 18-Jan-2016 15:51
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kiwis: I've just replaced some hardware on my machine (motherboard)


If the original Win was OEM, MS could argue that under the OEM licence then that lic died with that original motherboard .




So.. do you tell MS that you have swapped the MB ??




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  #1473938 18-Jan-2016 15:58
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No they won't and yes you do.


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Ultimate Geek

  #1473987 18-Jan-2016 16:58
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what number do i call?

  #1473990 18-Jan-2016 17:05
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Windows 10


To start Product Activation:



  1. Go to Start, then select Settings, choose Update & security, and then select Activation.
  2. If your device is not activated, the Activate by phone option will be available.

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