Windows 7 Pro . USB device drivers fail to install.

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old3eyes

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#201969 12-Sep-2016 10:28

Hi All,

Just bought the M-in-Law an ex lease HP 8000 Elite from PBTech in their sale last week. Seems to Ok except when I insert a USB stick I see the drivers start to install and then get a error " Dive driver not successfully installed" and when I look in the device manager I see a yellow ! beside the device. Had a look on the HP website but can't see any special drivers for this. Have done the update driver trick and use the local PC as the source I'm told that this is the latest driver and doing an update on line just sits there.. Looked online but most solutions say delete the device in the device manager and reboot but that didn't work. Most exstream solution was to install the OS again which I don't want to do..

Any suggestions??

Thanx in advance.

Regards,

Old3eyes

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Geek @ Coastguard NZ
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#1627771 12-Sep-2016 10:36

Boot off a live Linux disk (Ubuntu ?) and see if that picks up the USB properly - if not, I'd be contacting PBtech.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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solutionz

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#1627785 12-Sep-2016 11:05

Post screenshots of device manager (also right click on failed driver > properties for details) + http://www.uwe-sieber.de/usbtreeview.html

old3eyes

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#1627789 12-Sep-2016 11:19

xpd:

Boot off a live Linux disk (Ubuntu ?) and see if that picks up the USB properly - if not, I'd be contacting PBtech.

Thanx. I booted to Ubuntu 16 CD and they work fine there. I think it may go back as there are some other odd things like three times on power on or reboot it has gone and done a scandisk that may indicate that the hard disk is not healthy and twice on bootup I have gotten a message saying that Windows has not been activated but looking at My Computer > Properties it shows it is..

Normally when I have bought these for people I get the better model with an i3 or i5 processor, this has a Core 2 duo..

Regards,

Old3eyes

gzt

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#1627805 12-Sep-2016 11:38

It's not looking good. Based on past experience with pbtech there will be no issues with a return. I have purchased a few ex lease things worked out really well, but one had to go back.

old3eyes

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#1628070 12-Sep-2016 18:37

Went back to PBTech and changed it out for the i3 version and paid the difference. This one is fine. The only thing is that like the last one it just sites there looking for Windows updates which seems to be fairly common issue these days.. Had it on several PCs runup at work..

Regards,

Old3eyes

Andib

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#1628112 12-Sep-2016 19:30

old3eyes:
Went back to PBTech and changed it out for the i3 version and paid the difference. This one is fine. The only thing is that like the last one it just sites there looking for Windows updates which seems to be fairly common issue these days.. Had it on several PCs runup at work..

This is a known issue with Windows 7, Microsoft released a KB to fix this. I'm not on my pc so can't link to it sorry. A Google search should bring it up. (stop the windows update service before installing the KB to help speed it up)

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Anything I post is my own and not the views of my past/present/future employer.
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gzt

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#1628130 12-Sep-2016 19:52

Use the update rollup.

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old3eyes

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#1628133 12-Sep-2016 19:56

gzt: Use the update rollup.

Haven't heard of that. Do you have a link.?

Regards,

Old3eyes

gzt

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#1628139 12-Sep-2016 20:07

https://blogs.technet.microsoft.com/windowsitpro/2016/05/17/simplifying-updates-for-windows-7-and-8-1/

old3eyes

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#1628336 13-Sep-2016 09:05

gzt: https://blogs.technet.microsoft.com/windowsitpro/2016/05/17/simplifying-updates-for-windows-7-and-8-1/

Thanx for that . I see this morning that it had found 115 new updates overnite but when I left it hadn't downloaded anything.

Regards,

Old3eyes

1101

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#1628430 13-Sep-2016 10:54

old3eyes:

gzt: https://blogs.technet.microsoft.com/windowsitpro/2016/05/17/simplifying-updates-for-windows-7-and-8-1/

Thanx for that . I see this morning that it had found 115 new updates overnite but when I left it hadn't downloaded anything.

The update rollups are a buggy mess as well, from the many new Win7 installs/reloads Ive done over the last month.
Heres how I got it to work. Download the convenience rollup ( 400Mish) and the required pre-requisite patch . (Not the July/Aug rollup)
Once downloaded, disconnect from the internet & install.
Now , download the Aug Rollup. Disconnect from the internet & install.
Then reconnect to internet & run the usual Windows update from within Win

I found, if you didnt dis-connect from internet when running one of these rollups , the PC would sit there "searching for updates"

old3eyes

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#1628431 13-Sep-2016 10:59

1101:

old3eyes:

gzt: https://blogs.technet.microsoft.com/windowsitpro/2016/05/17/simplifying-updates-for-windows-7-and-8-1/

Thanx for that . I see this morning that it had found 115 new updates overnite but when I left it hadn't downloaded anything.

The update rollups are a buggy mess as well, from the many new Win7 installs/reloads Ive done over the last month.
Heres how I got it to work. Download the convenience rollup ( 400Mish) and the required pre-requisite patch . (Not the July/Aug rollup)
Once downloaded, disconnect from the internet & install.
Now , download the Aug Rollup. Disconnect from the internet & install.
Then reconnect to internet & run the usual Windows update from within Win

I found, if you didnt dis-connect from internet when running one of these rollups , the PC would sit there "searching for updates"

Thanx for the info..

Regards,

Old3eyes

nathan

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#1628464 13-Sep-2016 11:34

Do this, install in this order and your scan times will be 2-3 minutes

1. SW_DVD5_Win_Pro_7w_SP1_64BIT_English_-2_MLF_X17-59279.ISO

2. AMD64-all-windows6.1-kb3020369-x64_5393066469758e619f21731fc31ff2d109595445.msu - April 2015 servicing stack update for Windows 7 SP1

3. AMD64-all-windows6.1-kb3125574-v4-x64_2dafb1d203c8964239af3048b5dd4b1264cd93b9.msu - April 2016 Convenience rollup update for Windows 7 SP1

4. Windows6.1-KB3172605-x64.msu - July 2016 update rollup for Windows 7 SP1

5. AMD64-all-windows6.1-kb3179573-x64_0ec541490b3f7b02e41f26cb2c444cbd9e13df4d.msu - August 2016 update rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1

old3eyes

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#1629083 14-Sep-2016 09:24

Thanx Nathan.

The filename AMD64-all-windows implies this is for an AMD CPU not Intel or does this mean something else??

Regards,

Old3eyes

solutionz

589 posts

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#1629102 14-Sep-2016 09:51

old3eyes:

Thanx Nathan.

The filename AMD64-all-windows implies this is for an AMD CPU not Intel or does this mean something else??

Just means 64-bit Windows (spec developed by AMD but adopted by Intel): https://en.wikipedia.org/wiki/X86-64

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