Contacting Microsoft regarding a Microsoft Account

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mcdongle

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Geek

#203171 20-Sep-2016 13:46

Hi,

Does anyone know a Microsoft phone number where i can actually talk to a person about a blocked account?

The account has not been hacked , Just accessed from Europe and now been closed.

Also if your pc is linked in Windows 10 to your account with the same password are you now locked out of it?

Thanks

Mcdongle

Regs

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Snowflake

#1636577 20-Sep-2016 15:06

what sort of account is blocked? a "Microsoft Account" aka outlook.com or Hotmail.com?

try the page here (edit: updated url) https://support.microsoft.com/en-nz/contactus/

enter in "outlook account blocked", "outlook.com" for product, "technical support" for category, and you should see a "Chat" option with quite a low wait time - and you will be connected to a real person on the chat window. That's the fastest way.

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Regs

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Snowflake

#1636579 20-Sep-2016 15:07

whoops, this url: https://support.microsoft.com/en-nz/contactus/

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mcdongle

16 posts

Geek

#1636633 20-Sep-2016 16:12

Thanks for that Regs.

But was asked to fill out the questionare that we have already done multiple times am resigned to never getting back into the account

Mcdongle

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Snowflake

#1636939 20-Sep-2016 22:58

the chat person asked you to fill in a questionnaire... were they asking security questions that you were unable to answer? (like another recovery email address or phone number attached to account)

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mcdongle

16 posts

Geek

#1636992 21-Sep-2016 07:23

Hi Regs,

Yes i was asked to fill in the usual questionare which i said i have done numerous times.

Then i was directed to here.

We are writing to let you know that we have received your request for support and will reply within 24 hours.

If you don’t see a message from us within 24 hours, check to see if email from @css.one.microsoft.com is in your junk mail folder. You can check the status of your request on the Microsoft Support site.

https://support.microsoft.com/getsupport?oaspworkflow=start_1.0.0.0&wf=0&wfName=vid&incno=1355769755

Thank you,
The Microsoft Support team

But whatever i do or say nobody has an answer its very frustrating.

What we now want to know is when he comes home and tries to log on to windows 10 with his account password will it work?

Cheers Mcdongle.

Behodar

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#1636996 21-Sep-2016 07:44

mcdongle: What we now want to know is when he comes home and tries to log on to windows 10 with his account password will it work?

Do you mean that it's not your account?

freitasm

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#1637033 21-Sep-2016 08:57

Also are you make sure the contact email in the case request isn't the locked account (it happens)?

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Linuxluver

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#1637040 21-Sep-2016 09:21

Behodar:

mcdongle: What we now want to know is when he comes home and tries to log on to windows 10 with his account password will it work?

Do you mean that it's not your account?

Sounds like someone was trying to get into someone else's account....and got locked out. Ooops.

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mcdongle

16 posts

Geek

#1638066 21-Sep-2016 09:55

No its my sons account he checked his e mail in europe and was blocked.
We were told to fill out the questionare from here as this is where the account was set up. He only has a smart phone the microsoft tech guy said that would not work.

1101

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#1638152 21-Sep-2016 11:54

mcdongle:

What we now want to know is when he comes home and tries to log on to windows 10 with his account password will it work?

I'd presume He'll get locked out .Thats what should happen (?)

** so unplug the pc from the internet , disconnect wifi, so the PC cant check a/c status with MS . He should then at least be a able to get into the PC: setup a 2nd
non live/email based win10 user (just in case) & then set his Win10 a/c to non live/email based (not sure if possible when offline ?,. havnt tried)

mcdongle

16 posts

Geek

#1638155 21-Sep-2016 12:00

Linuxluver:

Behodar:

mcdongle: What we now want to know is when he comes home and tries to log on to windows 10 with his account password will it work?

Do you mean that it's not your account?

Sounds like someone was trying to get into someone else's account....and got locked out. Ooops.

I had a lady from microsoft help remotely access my pc and fill out the questions for me i told her it wasnt my account but my sons.

I now think this was a mistake as she knew less than me.

Mcdongle

freitasm

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#1638158 21-Sep-2016 12:02

Did this "lady from Microsoft" contact you in first place - as in she called you without you contacting Microsoft first? Or was she started working on this when you contacted her?

mcdongle

16 posts

Geek

#1638160 21-Sep-2016 12:03

1101:

mcdongle:

What we now want to know is when he comes home and tries to log on to windows 10 with his account password will it work?

I'd presume He'll get locked out .Thats what should happen (?)

** so unplug the pc from the internet , disconnect wifi, so the PC cant check a/c status with MS . He should then at least be a able to get into the PC: setup a 2nd
non live/email based win10 user (just in case) & then set his Win10 a/c to non live/email based (not sure if possible when offline ?,. havnt tried)

Thanks, i have changed the way i log into windows now,

Dare i ask... xbox..

Cheers

Mcdongle

mcdongle

16 posts

Geek

#1638162 21-Sep-2016 12:07

freitasm:

Did this "lady from Microsoft" contact you in first place - as in she called you without you contacting Microsoft first? Or was she started working on this when you contacted her?

Hi Freitasm.

No i found an 0800 number microsoft helpline where i thought i would talk to a Kiwi .. it was press 1 for this 2 for that etc. ended up talking to a lady called Elle in the Philippines who told me to download an app and she took over. Whilst i was talking on the phone.

Mcdongle