PC shuts down during anniversary update

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Djmixerdomo

241 posts

Master Geek

Subscriber

#204331 27-Sep-2016 17:40

I have just done a clean install of windows 10 on my PC and am trying to get it up-to-date.

Instead of waiting for it to automatically download to anniversary update I resorted to doing it manually with the tool from the MS website. After it's finished downloading it restarts and begins updating, at about 10% the PC shuts down immediately (similar to when you hold the power button) and then rolls back to the stable version. I would usually not bother with these types of things but I just want to play some Forza, and for some reason MS makes you update to play it.

Just asking looking for some advice on what may be wrong and what I can do to.

PC: R7 3700X/32GB/RTX3070

Laptop: M1 Pro/32GB Macbook Pro

Norton 360

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gzt

13554 posts

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Lifetime subscriber

#1641395 27-Sep-2016 17:52

Look for an error code in the update history.

Djmixerdomo

241 posts

Master Geek

Subscriber

#1641406 27-Sep-2016 17:56

gzt: Look for an error code in the update history.

There is no error code shown in the update history, maybe because I used the manual updater?

edit: I should clarify, there isn't even a record in the update history that an update occured let alone failed.

PC: R7 3700X/32GB/RTX3070

Laptop: M1 Pro/32GB Macbook Pro

Brumfondl

1145 posts

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Trusted

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#1641412 27-Sep-2016 18:16

If you have only just done a clean install I would suggest doing another clean install, this time using build 1607 (the Anniversary Update). Just make new/up-to-date media using the Media Creation Toolkit.

gzt

13554 posts

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Lifetime subscriber

#1641422 27-Sep-2016 18:48

Djmixerdomo:
gzt: Look for an error code in the update history.

There is no error code shown in the update history, maybe because I used the manual updater?

edit: I should clarify, there isn't even a record in the update history that an update occured let alone failed.

Oops read that too fast! Try the windows event log next.

Djmixerdomo

241 posts

Master Geek

Subscriber

#1641432 27-Sep-2016 19:19

Thanks for the help guys, I have the anniversary update up and running now.

In the end I did as @Brumfondl suggested and did another clean install, this time with version 1607. The funny thing is I had used the media creation tool to do the initial install but it was and old version so it downloaded 1511, I had to download the tool again to get version 1607.

PC: R7 3700X/32GB/RTX3070

Laptop: M1 Pro/32GB Macbook Pro

nathan

5695 posts

Uber Geek
Inactive user

#1641434 27-Sep-2016 19:22

Djmixerdomo:
Thanks for the help guys, I have the anniversary update up and running now.

In the end I did as @Brumfondl suggested and did another clean install, this time with version 1607. The funny thing is I had used the media creation tool to do the initial install but it was and old version so it downloaded 1511, I had to download the tool again to get version 1607.

Good to hear it's working

The problem you experienced is not expected. The MCT has downloaded Windows 10, v1607 media since August 3

gzt

13554 posts

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Lifetime subscriber

#1641437 27-Sep-2016 19:27

If the failure occured before the restart I guess it is likely there is nothing sensible in there but look anyway. Next try the logs in the 'failure before restart' section:

https://support.microsoft.com/en-us/kb/928901

Check the log modified dates to make sure they are relevant to the update you performed.

When looking at the log contents it does pay to know what time you executed the upgrade.

You may have to read the last couple of pages in each log to get an overview of what was happening at the time. Feel free to pastebin those and link here.

gzt

13554 posts

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Lifetime subscriber

#1641439 27-Sep-2016 19:28

Ok you fixed it : ).