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40 posts

Geek


# 20463 27-Mar-2008 13:54
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Just trying to get a laptop at work sorted for Firefox, I have downloaded the file to both the server and installed from there, as well as direct to the desktop.
It installs fine, but when I go to launch it nothing happens, I've even tried to launch it as a new process from the task manager, it seems to flick up as a process for about 1 second, then just disappears.
I have trolled through the firewall settings and permissions etc, just cant seem to find whats blocking it??????

Oh and it's XP as well, not the lovely Vista Laughing

Any Ideas?????

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103 posts

Master Geek


  # 119077 27-Mar-2008 15:58
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I'm not sure if it makes a difference but do you have administrator access or the right to install programs on the laptop?

Hawkes Bay
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  # 119078 27-Mar-2008 16:09
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Usual questions:

  • Have you rebooted.
  • Are you patched, packed, and up to date?
  • Reinstalled FF?
  • Using latest release build?
  • Windows is legit?
  • Whats the server?
  • Who controls it?
  • Are you part of a domain?
  • Is it a work PC?







 
 
 
 


799 posts

Ultimate Geek

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  # 119091 27-Mar-2008 16:46
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Also try to launch Firefox in Safe Mode. The safe mode can be chosen from the Start Menu->Programs->Firefox->Firefox (Safe Mode)




Regards,
Chaks

Desktop : Intel Quad Core Q9400 2.66GHz - 8GB RAM - 500 GB + 500 GB HDD - NVidia GeForce 9800GT - LG246WH Flatron Display - Windows Server 2008 R2 Enterprise with Hyper-V
Virtual Machine : Powered by Hyper-V and VMWare Workstation
Laptop: HP dv7-3004TX Entertainment Notebook PC | HP Touchsmart tx2 1119au - Windows 7 Ultimate x64
Mac: iMac 21.5" Snow Leopard
Mobile : iPhone 3GS

312 posts

Ultimate Geek
Inactive user


  # 119243 28-Mar-2008 02:28
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it almost sounds like it's getting blocked by something. rebooting, reinstalling and making sure you have the latest version is the best advice, trying it in safemode is also an excellent idea. have you set it to your default browser or do you still have that set as internet explorer?

on a side note: Tony - How would his copy of Windows being legit have something to do with Firefox breaking? (not questioning you just curious)



40 posts

Geek


  # 119253 28-Mar-2008 07:04
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Thanks for the ideas guys, so far nothing seems to have worked.

tonyhughes: Usual questions:

  • Have you rebooted. Yes
  • Are you patched, packed, and up to date? Last thing to check
  • Reinstalled FF? Yes
  • Using latest release build? Yes
  • Windows is legit? Yes
  • Whats the server? I have about 35 PC's at work, easier to download to one of our servers once, and push out.
  • Who controls it? Myself and ICT Manager
  • Are you part of a domain? YES
  • Is it a work PC? Yes (Laptop)


dnb4life: it almost sounds like it's getting blocked by something


My thoughts exactly, the way it flicks up in the task manager as a process, you can see the process number go up by one, and see firefox.exe add to the list, but it lasts about 1 second?????

Ill just check his patching/updates and see how it goes after that?

Hawkes Bay
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  # 119259 28-Mar-2008 07:30
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dnb4life: on a side note: Tony - How would his copy of Windows being legit have something to do with Firefox breaking? (not questioning you just curious)

A Windows .iso downloaded from a not-legit site could be hacked up, missing files, corrupted etc...









40 posts

Geek


  # 119308 28-Mar-2008 10:53
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Ok, so I have checked and it is now all patched and up to date, but alas, still no firefox.

Any other ideas????? anyone?????Frown

 
 
 
 


312 posts

Ultimate Geek
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  # 119374 28-Mar-2008 16:55
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tonyhughes:
dnb4life: on a side note: Tony - How would his copy of Windows being legit have something to do with Firefox breaking? (not questioning you just curious)

A Windows .iso downloaded from a not-legit site could be hacked up, missing files, corrupted etc...


i suppose this is possible. didn't really think about that but i suppose thats the risk people take when they download pirated software. i'm quite happy with my legit 32bit & 64bit dual install cd.

312 posts

Ultimate Geek
Inactive user


  # 119375 28-Mar-2008 16:57
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billyvan: Ok, so I have checked and it is now all patched and up to date, but alas, still no firefox.

Any other ideas????? anyone?????Frown


have you tried installing an earlier version of firefox? it could be one of the fixes for the latest version doesn't agree with something on your computer, most likely a driver. checked out the mozilla FAQ for answers?

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