Windows Live Mail "Update your settings" issue

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woodson

232 posts

Master Geek

#207484 28-Dec-2016 11:03

Bit of background - I have a PC I am working on for someone (Windows 7 Home). It wouldn't login in due to a corrupt profile, so I created a new one and copied all data across. All appeared to be well, apart from when re-setting up Windows Live Mail. It now has issues whereby, when the user tries to check mail or send mail, it's hit and miss, and often results in a message saying "Update your settings". Now, I've seen this issue mentioned elsewhere online, and one fix seems to be to use POP3 instead of IMAP (which I've yet to try). Anyone tried this, and does it work? (and if so, would that be considered a "competent" fix?)

I don't know Windows Live Mail at all well, and I wondered if another issue could be this - does WLM have a file similar to Outlook's .pst or .ost file which I need to recover from the corrupt profile and copy over? Could this be the real issue behind the problems with sending/receiving mail now, as well as the returning "Update your settings" message?

Any help would be REALLY appreciated! :)

gzt

17154 posts

Uber Geek

Lifetime subscriber

#1695961 28-Dec-2016 19:49

You could try the repair feature of the live essentials installer in control panel.

Moving to POP3 might be ok but you need to know the user requirements and expectations. Eg; if multiple clients are used.

What is the exact message?

Any relationship to the delta sync change? https://en.m.wikipedia.org/wiki/DeltaSync

gzt

17154 posts

Uber Geek

Lifetime subscriber

#1695965 28-Dec-2016 19:54

This article says remove and re-add to fix

woodson

232 posts

Master Geek

#1696193 29-Dec-2016 14:50

Thanks for the tips and advice, guys. I' tried a couple of little things (uninstall, repair etc) but to little avail. In the end I thought to hell with it, support for this outdated software ends in January anyway, so I installed Thunderbird instead, which is running a dream! :)

nunz

1421 posts

Uber Geek
Inactive user

#1704228 16-Jan-2017 16:05

woodson:

Thanks for the tips and advice, guys. I' tried a couple of little things (uninstall, repair etc) but to little avail. In the end I thought to hell with it, support for this outdated software ends in January anyway, so I installed Thunderbird instead, which is running a dream! :)

A reinstall of a user may still leave some old Windows / program folders around and they can wreak havoc. I:

completely uninstall windows live
Remove all profile folders under Appdata/local and roaming
Check all is removed from programData folder
Remove by hand any c:\program files (x86) folders
Reboot
run a scan to kill registry entries hanging around.
Reboot and often its resolved.

Wow - looking back that is one heck of a process. What happened to the whole DotNet type thought where all program files were in one folder and maybe user settings in a folder?

Remember the good old days when programs stored their settings in an INI file and all other requirements in a single fodler - the one the app was instlaled in. One click of a delete button nad the app was gone. now they spray crud all over the pc and finding it all is a nightmare. And they call this progress ,b