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1253 posts

Uber Geek
+1 received by user: 146


# 208971 7-Mar-2017 12:36
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Has anyone come across this ?


I was at a friends place on the weekend and his laptop did this saying a temporary profile had been set up. He signed out, signed back in again but got the same problem. He logged in with safe mode, checked for any windows updates (there were a couple), rebooted and it was all ok again.


Now I've had it happen to one of my pc's.


Same thing, it appears to boot as normal, but after taking the password the little dots go around and it says 'Preparing Windows'. It takes ages to log in and I end up with the same dialog box with a desktop with no files on it. 


"We cant sign you into your account.


This problem can often be fixed by signing out of your account and then signing back in."


With the options to SIGN OUT or DISMISS.


I've tried everything I can find on the web. I've booted to safe mode, checked for updates (there were none), I've had another dialog box saying OneDrive needs an update but it downloads a version older than what I have already installed. I've checked for the ProfileList in regedit and it shows the old one and three new ones but none of the tips have made any difference.


I can see the old c:\users\my-pc folder with the files in it but its listed as c:\users\my


I've seen videos showing people deleting the .bak and renaming the other one but the comments have mixed results. I've copied the contents of the drive to a usb but I'd rather not have to reinstall everything if I can help it.


Any ideas on what I can try ?

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315 posts

Ultimate Geek
+1 received by user: 23

  # 1732503 7-Mar-2017 13:45
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i just got a new windows 10 laptop.


At the time of setting up, it asked me microsoft / skype id & password. showed the same error even thought the id & password were correct.


But i went to my old pc & changed my password and it worked for me.

I Eat Dumbbells for Breakfast

1253 posts

Uber Geek
+1 received by user: 146


  # 1732542 7-Mar-2017 14:40
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I can log into the Microsoft account ok, changed the password there and tried logging in on the PC again but still no dice :(


I'm a bit hesitant to start playing with the profile settings in the registry but it's looking like I may have to try it.






1726 posts

Uber Geek
+1 received by user: 415

  # 1732547 7-Mar-2017 14:45
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Backup the data
Create a new profile. Start again with the new user profile

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