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389 posts

Ultimate Geek


# 214226 2-May-2017 18:51
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Hi all,

 

We bought my dad a laptop, but it has this weird buggy issue going on.   One the computer has fully loaded up, you take the mouse curser over to the right hand side of the desktop, and a black panel appears, but it freezes up and comes up with a "Quick Access Has Stopped Working" message with the "wait to load" or "end now" options.

 

he's been hitting the End Now because the thing never loads and doesn't disappear either.

 

I've been doing some googling, but I can only find help for Quick Access in the File Explorer, nothing about this damned side panel..  would anyone know what this is and how we can disable or fix it?

 

 

 

Cheers for checking this out,

 

Hamish





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gzt

10947 posts

Uber Geek


  # 1774554 2-May-2017 20:08
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Does it have all windows updates yet?

Not that it will fix it but compulsory question..



389 posts

Ultimate Geek


  # 1774592 2-May-2017 20:47
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Hi, yes it says it is up to date.





 
 
 
 


2028 posts

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389 posts

Ultimate Geek


  # 1775055 3-May-2017 16:33
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Tried that too.

 

 

 

Here is a couple of screenshots of the error;

 

https://imgur.com/a/LaAEk

 

 

 

The black bar slides out once the computer has fully loaded, and then just sticks there.  When you mouse over it, the error message pops up.





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