Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




276 posts

Ultimate Geek
+1 received by user: 20

Subscriber

Topic # 215188 16-Jun-2017 09:33
Send private message

Over the last few days my wife has had a problem accessing this logon page on her PC (budget-level Windows 10 home desktop).  When she tries to bring up the ANZ Internet banking logon screen it does not load (i.e. all that can be seen is a blank screen).  On all browsers the padlock and web address appear in the address bar.  On IE and Chrome the progress indicator (i.e. rolling ellipsis in IE) stays on forever and task manager shows the PC as nearly idle.  In Edge the page load shows as completed after a few seconds (i.e. the refresh symbol replaces the cross symbol).  So consistent results across multiple browsers, which tends to disqualify browser extensions as a cause.

 

I have my own userid on that PC and experience the same problem.

 

There are no problems with any other web page, including other https websites and other ANZ web pages on that PC and no problem accessing ANZ IB from my laptop (on the same home network) - so not a router/internet connection issue it seems.  Both hers and my machine run AVG Internet protection software with the same settings as far as I know but I would have thought that if this were a problem it would occur with multiple web pages.  That leaves hardware issues - but again what hardware issue would affect just one web page?  There have been no hardware changes at all and no driver updates in the last few months that I know of.

 

So I am stumped.  All suggestions on what further to try welcomed


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
1 post

Wannabe Geek


  Reply # 1801943 16-Jun-2017 09:54
Send private message

Been having the same issue with my work computer, but not my home one. I assumed it was just an issue with the ANZ certificate and the proxy we use, but maybe not?


2452 posts

Uber Geek
+1 received by user: 440


  Reply # 1801954 16-Jun-2017 10:12
Send private message

Login screen working fine for me at work on Chrome, Firefox and IE.

 

ESET NOD antivirus.

 

Maybe try and temporarily disable your antivirus and check thats not blocking it - I recall Symantec blocking my internet banking years ago. Everything else looked ok - just internet banking.

 

 

 

EDIT: You are typing www.anz.co.nz into your browser and then clicking the internet banking logon button arent you? You arent trying some dodgy links in a bit of malware email? 





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

 
 
 
 


6849 posts

Uber Geek
+1 received by user: 3163

Moderator
Trusted
Subscriber

  Reply # 1801961 16-Jun-2017 10:15
One person supports this post
Send private message

Clear the cache on your web browser and it should work again. ANZ has a bunch of content security policies on IB to protect the user and the page will not load if there is a detected failure.





Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


89 posts

Master Geek
+1 received by user: 8


  Reply # 1802001 16-Jun-2017 10:58
Send private message

I recently had a similar issue with 2 https sites. After hours trying to sort the issue and as a last resort, I rebooted the modem and the issues cleared. Haven't a clue why that should be so, but it worked.



276 posts

Ultimate Geek
+1 received by user: 20

Subscriber

  Reply # 1802199 16-Jun-2017 16:00
Send private message

robjg63:

 

 

 

Maybe try and temporarily disable your antivirus and check thats not blocking it - I recall Symantec blocking my internet banking years ago. Everything else looked ok - just internet banking.

 

 EDIT: You are typing www.anz.co.nz into your browser and then clicking the internet banking logon button arent you? You arent trying some dodgy links in a bit of malware email? 

 

 

I tried disabling each AVG module and testing, problem persists.  Access was via a long-standing Favourites bookmark as well as anz.co.nz for Edge and Chrome, and just from the anz page for IE.

 

Thanks for the suggestions.

 

 

 

 




276 posts

Ultimate Geek
+1 received by user: 20

Subscriber

  Reply # 1802210 16-Jun-2017 16:06
Send private message

michaelmurfy:

 

Clear the cache on your web browser and it should work again. ANZ has a bunch of content security policies on IB to protect the user and the page will not load if there is a detected failure.

 

 

I had tried to do this in Edge but there is no mention of 'cache' in the Edge settings (standard or advanced) that I could find.  In standard settings there is a 'clear browsing data' and I have done that with all options set.  Problem persists.  As the problem occurs over 3 browsers I thought it unlikely to be a 'cache' issue.  Chrome was newly installed (last night).

 

If there is anything else you meant by 'cache' I would appreciate clarification 8-)

 

 


897 posts

Ultimate Geek
+1 received by user: 99

Subscriber

  Reply # 1802221 16-Jun-2017 16:19
Send private message

I've just reported a problem to ANZ where I can neither access their goMoney app, nor their anz.co.nz web site from home. From a mobile device, works fine on 3/4G and also via Wi-Fi at work. Wonder if it's related?


258 posts

Ultimate Geek
+1 received by user: 106

Subscriber

  Reply # 1802260 16-Jun-2017 16:43
Send private message

Works fine for me on:

 

Windows 10 (build 1703), Chrome  59.0.3071.86, Firefox 53.0.3 and Microsoft Edge.

 

Are you using your ISP's default DNS servers?


6849 posts

Uber Geek
+1 received by user: 3163

Moderator
Trusted
Subscriber

  Reply # 1802263 16-Jun-2017 16:48
Send private message

I was unable to replicate the issue at all - are all of you experiencing issues on Orcon?

Just FYI I work at ANZ however have no direct involvement with the IB platform. If we can isolate the issue to either an ISP or specific browser build then I can pass it on to the right people to investigate further. Just to further test things could you please also try loading the page tethered to your mobile? I kinda have a suspicion to what may be causing this.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


897 posts

Ultimate Geek
+1 received by user: 99

Subscriber

  Reply # 1802265 16-Jun-2017 16:57
Send private message

In my case, yes using my ISP's DNS Servers - Spark, which my ADSL modem is reporting as 122.56.237.1 and 210.55.111.1, which appear to be correct.


nas

274 posts

Ultimate Geek
+1 received by user: 138


  Reply # 1802315 16-Jun-2017 17:53
Send private message

No issues here on Spark


633 posts

Ultimate Geek
+1 received by user: 177

Trusted
Subscriber

  Reply # 1802354 16-Jun-2017 19:21
Send private message

Logon page works for me (on Orcon).


477 posts

Ultimate Geek
+1 received by user: 74

Subscriber

  Reply # 1802418 16-Jun-2017 20:44
One person supports this post
Send private message

OldGeek:

 

Over the last few days my wife has had a problem accessing this logon page on her PC (budget-level Windows 10 home desktop).  When she tries to bring up the ANZ Internet banking logon screen it does not load (i.e. all that can be seen is a blank screen).  On all browsers the padlock and web address appear in the address bar.  On IE and Chrome the progress indicator (i.e. rolling ellipsis in IE) stays on forever and task manager shows the PC as nearly idle.  In Edge the page load shows as completed after a few seconds (i.e. the refresh symbol replaces the cross symbol).  So consistent results across multiple browsers, which tends to disqualify browser extensions as a cause.

 

I have my own userid on that PC and experience the same problem.

 

There are no problems with any other web page, including other https websites and other ANZ web pages on that PC and no problem accessing ANZ IB from my laptop (on the same home network) - so not a router/internet connection issue it seems.  Both hers and my machine run AVG Internet protection software with the same settings as far as I know but I would have thought that if this were a problem it would occur with multiple web pages.  That leaves hardware issues - but again what hardware issue would affect just one web page?  There have been no hardware changes at all and no driver updates in the last few months that I know of.

 

So I am stumped.  All suggestions on what further to try welcomed

 

 

Whos your isp i had a similar issue with vodafone when the modem received an ip address ending in .255 some web sites would stop working, and anz was one of them.






6849 posts

Uber Geek
+1 received by user: 3163

Moderator
Trusted
Subscriber

  Reply # 1802434 16-Jun-2017 21:06
Send private message

Basically I have seen this issue with people who are using DNS unblockers before too along with some Orcon / Slingshot customers and have not figured out what is really causing it. In most cases rebooting the router (which often gets a new IP) corrects it but there appears to be something else funky going on as these people with issues are often unable to access some other websites like Stuff or NZ Herald.

 

This is only based on what I have seen - I have never managed to replicate this on many different connections. My other theory is it could be a MTU issue on the customers end.





Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router GuideCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial




276 posts

Ultimate Geek
+1 received by user: 20

Subscriber

  Reply # 1802534 17-Jun-2017 11:22
Send private message

djtOtago:

 

Works fine for me on:

 

Windows 10 (build 1703), Chrome  59.0.3071.86, Firefox 53.0.3 and Microsoft Edge.

 

Are you using your ISP's default DNS servers?

 

 

Yes - as far as I know.  I did try using Googles DNS on the problem PC but this had no effect.


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.