Refresh Windows and retain paid for software

Forums › Microsoft Windows › Refresh Windows and retain paid for software

ronw

805 posts

Ultimate Geek
+1 received by user: 25

Topic # 215240 18-Jun-2017 18:35

I would like to refresh windows 10 to clear out everything but the OS. I have several items of software including Office 2013 which is a volume licence that I want to retain. I am not sure that if I try to reinstall it will not upset MS licensing. If I extract the MS Key will I be able to reinstall. I realise that I can ring up MS and get them to reissue a licence but last time I did that they insisted that I had used the licence which of course I had it was the same PC. I don't really want to go through this again if I can somehow just blow it all a way and then reinstall the apps.

Thoughts Please

Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0

1101

1098 posts

Uber Geek
+1 received by user: 220

Reply # 1803232 19-Jun-2017 10:16

I think you're out of luck.

A refresh will mean you must re-install Office & other apps
There may be "issues" with that vol lic key ? perhaps thats why you had issues trying to activate it.
Also, vol lic key may not work on standard (non vol lic) office install CD/ISO/exe

Your works IT dept will be able to help you out with vol lic isues , otherwise chances are its something that you
shouldnt be using (MS possibly thought this as well).

ronw

805 posts

Ultimate Geek
+1 received by user: 25

Reply # 1803235 19-Jun-2017 10:25

It's a perfectly valid vol licence purchased from MS. Problem is it only had three installs per licence and they can see that three three have been used. When I explained they give me a new number bird I was trying to avoid that. I will see what happens
Thesis

Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0

lxsw20

2001 posts

Uber Geek
+1 received by user: 588

Subscriber

Reply # 1803326 19-Jun-2017 11:31

Volume licence keys come with 50 installs or so. Are you meaning a retail licence?

ronw

805 posts

Ultimate Geek
+1 received by user: 25

Reply # 1803346 19-Jun-2017 12:00

Not at all Its a special deal for MS customers where you get licences of any of their suites for $10. I have the disc and licence Key but have used the three licences on three PC's now I want to replace hard drive and rebuild the PC and I know it will reject the licence normally because MS see that I have used all three licences, Its annoying that they haven't come up with a way to offload the licence key to a file which would allow a reinstall

Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0

elpenguino

254 posts

Ultimate Geek
+1 received by user: 81

Reply # 1803685 19-Jun-2017 21:29

Bummer that there is no way to relinquish the license before you wipe the old HDD..... or is there?

yitz

871 posts

Ultimate Geek
+1 received by user: 166

Reply # 1803688 19-Jun-2017 21:36

There are third party apps for MSO 2013 which can save and restore activation state, but telephone activation is not that hard?

Oblivian

1929 posts

Uber Geek
+1 received by user: 152

Reply # 1803703 19-Jun-2017 22:07

This is MS HUP (home use program)

There are some caveats that they have every right to stick to as people usually exploit it on termination or loss of employer subscription.

Employees who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer's Software Assurance coverage, or upon termination of employment with the covered organization.

There is a supported reinstall process, (and key recovery method) again.. relating to the above. https://support.office.com/en-us/article/Install-or-reinstall-Office-through-the-Home-Use-Program-HUP-d99c6e4a-6756-4ece-99a0-b1df654ec7d3?ui=en-US&rs=en-001&ad=US

allan

849 posts

Ultimate Geek
+1 received by user: 84

Subscriber

Reply # 1803782 20-Jun-2017 09:00

One person supports this post

Oblivian:

This is MS HUP (home use program)

There are some caveats that they have every right to stick to as people usually exploit it on termination or loss of employer subscription.

Employees who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer's Software Assurance coverage, or upon termination of employment with the covered organization.

There is a supported reinstall process, (and key recovery method) again.. relating to the above. https://support.office.com/en-us/article/Install-or-reinstall-Office-through-the-Home-Use-Program-HUP-d99c6e4a-6756-4ece-99a0-b1df654ec7d3?ui=en-US&rs=en-001&ad=US

Current licensing details for HUP only allow the installation on a single device - https://www.microsofthup.com/hupnz/faq.aspx?country_id=NZ

- On how many computers can I install my Office product? You can install and activate your Office product on one personal device.

Not sure if earlier iterations allowed for installation on more than one device though.

ronw

805 posts

Ultimate Geek
+1 received by user: 25

Reply # 1803806 20-Jun-2017 09:23

Thanks for that information, I was well aware of the terms of the agreement and my agreement certainly says Three licences. I have the CD's in front of me covering the terms you mentions. I have a funny feeling that Office 2013 is going to disappear as the move goes to Office365 which I must admit is easier for MS to manage. I wanted to retain a copy of this PC and guess I can do the telephone route.

Thanks again

Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0

1101

1098 posts

Uber Geek
+1 received by user: 220

Reply # 1803914 20-Jun-2017 11:14

ronw:

I wanted to retain a copy of this PC and guess I can do the telephone route.

Dont be too surprised if its rejected

"Employees are eligible to download and install purchased products only while their employer’s Software Assurance agreement is active"
Its not a lifetime license , like Office retail, hence the low cost.

ronw

805 posts

Ultimate Geek
+1 received by user: 25

Reply # 1804011 20-Jun-2017 13:35

We are most certainly still covered especially as it cost us North of 1/4 million dollars. One thinks it might be time to consider alternatives but size of company precludes it

Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0