Windows update problem

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Technofreak

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#215447 27-Jun-2017 21:49

Tonight I did a disk clean up and a defrag on my laptop top. When I went to shut it down windows installed an update and sat stuck on 109% but wouldn't shut down. In the end I held the power button to force a shut down.

On restart it hung at 35% of the configuration phase.

I suspect I've deleted some of the update files when I did the disk clean up un beknown at the time they had been downloaded.

I've tried restarting in Safe Mode with no luck. When I use the recovery USB drive it wants to wipe the whole drive.

Any ideas on how I might recover the situation without losing any data?

Thanks

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freitasm

BDFL - Memuneh
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#1807945 27-Jun-2017 22:13

How long did you leave your PC "stuck"? It's not uncommon on slower PCs (or PCs with slow storage) to some updates to take some time. What Windows version?

If the disk cleanup had removed any file Windows wouldn't install the update. That's not how it works.

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Technofreak

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#1807955 27-Jun-2017 22:41

Don't think the memory is slow. SSD drive, it never took this long previously.

Windows 7 Home Premium, Dell Inspiron 14Z 5423 Ultrabook with I5 processor.

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gzt

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#1807963 27-Jun-2017 23:21

Leave it on. For a long time. Usually works.

Technofreak

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#1807984 28-Jun-2017 07:09

gzt: Leave it on. For a long time. Usually works.

Thank you.

I must admit I was very skeptical but before doing anything more dramatic I did this and left it running and went to bed. It worked!!!!!

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linw

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#1808072 28-Jun-2017 09:40

It's the going to bed that does it. No one looking over its shoulder

Fred99

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#1809479 30-Jun-2017 11:27

If this was (probably) the "Creators Update" that's been rolling out, then it's apparently a biggie. I made the mistake of hitting the OK button last night as the update was pestering me. Core i7 with large SSD and plenty of RAM, the update took ages to install, much of that time the HD access light blinking was the only thing assuring me something serious hadn't gone wrong. I think my monitor shuts off after 10 minutes of no signal. It shut off on at least one of the reboot cycles, I think the machine rebooted three times.