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Wannabe Geek


Topic # 22537 31-May-2008 05:24
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I have an external hard drive (Simpletech simpledrive) I have been able to use it for some time now, but my Dell Laptop only recognizes the drive when I plug it into the back of my docking port when my laptop is docked. When I plug it into my laptop directly it doesn't work. Nothing shows up in device manager, it just says unknown drive. It also isn't sharing any other directory name. Any help would be appreciated.

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xpd

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  Reply # 134553 31-May-2008 08:45
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Sounds like a power issue. My WD External USB drive refuses to run most systems without a certain USB cable thats obviously allowing the power feed it needs to run....... otherwise it just sits there ticking over, WIndows knows something is there but cant identify it.

Try swapping with another USB cable - or if the unit has its own power adaptor, maybe thats having issues.




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  Reply # 134570 31-May-2008 10:51
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Try a different USB port on the laptop if you haven't already. Some laptops have different power going to different USB ports.




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Wannabe Geek


  Reply # 134783 1-Jun-2008 17:30
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If you're not using the power cord for your HDD try that as the USB sometimes may not supply all the power required and some HDD only need the USB power and not the power cable.

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