Problems with Thunderbird with gmail

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xyeovillian

336 posts

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#228998 2-Feb-2018 15:18

My son use thunderbird with a gmail account, and eversince Windows 10 update he can't access his account with thunderbird just won't accept his password. I know when you set up an imap with TB it then goes to gmail for permission and it just freezes.
i have told him he can see gmail through his browser but he has got used to TB and prefers that!
I've searched for an answer and it seems hard to try and find an answer, tried TB help and it gives you account to log into but doesn't give you option to open an account. So can't ask buggzilla.

Oblivian

6944 posts

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#1950760 2-Feb-2018 15:22

2 Step verification?

Needs a different app password if so. Not his gmail details (or set one up anyway as it seems to like it a bit better)

https://support.google.com/mail/answer/185833?hl=en

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phantomdb

583 posts

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#1950762 2-Feb-2018 15:22

I had issues make sure thunderbird is up to date.

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phantomdb

583 posts

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#1950764 2-Feb-2018 15:24

https://support.mozilla.org/en-US/kb/updating-thunderbird

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timmmay

19629 posts

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#1950767 2-Feb-2018 15:32

Try using app passwords, rather than the main google password. If that doesn't work you usually get a detailed error message about why it won't connect, work out what that is, Google it, and if you can't work it out post it here.

I use Thunderbird on W10 with Gmail every day, no problems.

Rickles

2691 posts

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#1951045 3-Feb-2018 10:06

Recent security updates at Gmail have reset some access switches, specially those using older email clients like WinMail on Win7.

Go into Gmail and ensure that the "Use Less Security for some Apps" switch 'ON'.

lNomNoml

1732 posts

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#1951046 3-Feb-2018 10:19

Reinstall Thunderbird?

xyeovillian

336 posts

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#1956127 13-Feb-2018 08:45

I managed to get it running again after many uninstalls, it was finally an anti virus stopping it Eset had to alter some ssl settings so all good thanks.