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548 posts

Ultimate Geek
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Topic # 229125 8-Feb-2018 19:29
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I have downloaded & installed iCloud for Windows and when I go to log in I keep getting “An error occurred during authentication. Please try again” After several hours of googling and trying different options, I am no further ahead. I have also tried going to iCloud.com but keep getting an error there also, “Your connection is not private”. Again, over an hour of googling and trying different things, no further ahead. I have tried uninstalling / reinstalling lots of different things. Tried 3 different browsers, no luck. At my wits end. Any ideas team?

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IcI

791 posts

Ultimate Geek
+1 received by user: 167

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  Reply # 1953912 8-Feb-2018 22:11
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3puttssuck: ... I have also tried going to iCloud.com but keep getting an error there also, “Your connection is not private”. ... I have tried uninstalling / reinstalling lots of different things. ...

 

Please provide additional info

 

     

  1. Are you in a corporate or home environment?
  2. Are you using any proxy or other browser redirection?
  3. What AV have you got installed & is it up to date?
  4. Please show the details of the 'non-private' connection SSL certificate.



548 posts

Ultimate Geek
+1 received by user: 19

Subscriber

  Reply # 1953925 8-Feb-2018 22:15
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IcI:

 

3puttssuck: ... I have also tried going to iCloud.com but keep getting an error there also, “Your connection is not private”. ... I have tried uninstalling / reinstalling lots of different things. ...

 

Please provide additional info

 

     

  1. Are you in a corporate or home environment?
  2. Are you using any proxy or other browser redirection?
  3. What AV have you got installed & is it up to date?
  4. Please show the details of the 'non-private' connection SSL certificate.

 

 

1. Home enviroment

 

2. No

 

3. Forticlient, up to date.

 

4. Where do I find the SSL certificate as it does not come up on screen.


1552 posts

Uber Geek
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  Reply # 1954142 9-Feb-2018 10:56
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3puttssuck:  “Your connection is not private”.

 

Start there.
Google that & you'll get several suggestions.
Could be as simple as setting network to 'private' rather than 'public', or something like date/time being incorrect
Try resetting internet, FF, Chrome back to defaults

 

 

 

If have have 3rd party AV or firewall, uninstall them : uninstall, NOT just disable . You can allways re-install later .

 

 

 

 




548 posts

Ultimate Geek
+1 received by user: 19

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  Reply # 1954551 9-Feb-2018 20:11
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1101:

3puttssuck:  “Your connection is not private”.


Start there.
Google that & you'll get several suggestions.
Could be as simple as setting network to 'private' rather than 'public', or something like date/time being incorrect
Try resetting internet, FF, Chrome back to defaults


 


If have have 3rd party AV or firewall, uninstall them : uninstall, NOT just disable . You can allways re-install later .


 


 


All sorted, thanks guys. It was a small setting in FortiClient.

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