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301 posts

Ultimate Geek


Topic # 230262 15-Feb-2018 18:57
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I have tried various options others tried via a quick google - but for some reason my WIFI keeps turning off. I have a two year old HP ProBook 470 G3. I don't think this started immediately after the fall update - I think it's only become an issue in the last week or so. I usually use cables in my office - just WIFI in evenings / weekend.

My wife and I seem to be taking turns having major problems after major updates. Her machine had to be reinstalled this time - but mine has suddenly had a taskbar issue solved (became an issue after the previous fall update.

I can turn the WIFI back on - but it turns off within seconds. I've turned off power settings where I can (and hate the way these and other settings keep getting reset by updates).

So if anyone has any clues, I'd really appreciate it.

Thanks

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  Reply # 1958769 15-Feb-2018 19:54
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Make sure the latest HP drivers and apps for the WiFI hardware buttons are installed.

 

 




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Ultimate Geek


  Reply # 1958776 15-Feb-2018 20:14
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I think I've tried new drivers - and old - but had some issues with the installation working less than definitively. Been through a few iterations supposedly with different drivers - no change. Didn't get to the hardware button - I assume you mean by that the one that turns airplane mode on / off. I'll see if I can find something on that.



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  Reply # 1958969 16-Feb-2018 10:05
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Last night windows updated on shutdown. This morning after a week or so of problems, my wifi is fine. So they've fixed that problem withing a week, the task bar took a year. Hate being a beta tester 😏.

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  Reply # 1959064 16-Feb-2018 12:00
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My comment about being a beta tester was meant to be ironic. I would never sign up as a beta user of software - don't have the time or personality / skills to do that. It's ideal for an externally motivated methodical detailed person - that's not me.

Windows 10 has caused so many issues (fortunately leaving one of our two machines unscathed while the other recovers - they take turns) that it is clearly a beta progam. That's always the danger with such a monolithic supplier - they do have an awful lot of different hardware and software and users to cope with. Upgrading from Windows 7 (the first Windows that seemed moderately sensible) has been a retrograde step - no wonder my son is holding on to his Windows 7.

This system also saw a switch to HP - I thought that should be the easiest option since it is fairly standard. I went off them when they bought Compaq, but thought it was safe to return. We'll be buying a new system for my wife soon - and almost certainly staying with our old reliable - ASUS. Had nothing but trouble with this, and it's hard to tell at time what problems are hardware and what are software. Can't realistically go back on Windows - but won't buy another HP.



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Ultimate Geek


  Reply # 1959104 16-Feb-2018 12:53
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Looks like I might have spoken too soon. Just in case checked it (I'm cabled during working days) and guess what - wirelss doesn't work again and I did check with cable disconnected.

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  Reply # 1959132 16-Feb-2018 13:31
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Tried a bios update?


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  Reply # 1959164 16-Feb-2018 14:33
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You mention that your Probook is only 2 years old.I believe (correct me if im wrong) that most of the Probook and Elitebook series came with a 3 year factory warranty.

 

If it is under warranty (use the HP Warranty check online tool) i suggest getting in touch with HP.

 

They will most likely suggest you update BIOS, Windows Drivers, and run a UEFI test on the hardware.  But sometimes that will either fix the issue or highlight the issue further, at which point HP can send out a tech to perform a hardware replacement of the faulty parts.

 

 




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  Reply # 1959195 16-Feb-2018 15:09
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My warranty was one year only.

I was in the process of BIOS update from - I had assumed the HP Support Assistant told me when new things were available - apprently not. Had to go to their site and download the latest. It didn't install so will look at that later - also what other updates I'd assumed I was getting and I'm not.

My assumption about a class machine simplfying things was incorrect - the HP tool still tells me there are no updates.

Live and learn - mainly through places like this where folk who know a lot more than me share their often hard-earned experience.

Thanks



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Ultimate Geek


  Reply # 1959621 17-Feb-2018 14:59
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Took longer than expected - too many failed attempts - but eventually got it done. And the BIOS update seems to have fixed the problem.Thanks so much to those who suggested BIOS.

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  Reply # 1959653 17-Feb-2018 17:55
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Turn of the fast start-up option, in the power options.
This causes strange issues with wifi and networking all the time.
It will get enabled again by Microsoft when the next big update is installed so remember to turn it off again.






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  Reply # 1959668 17-Feb-2018 18:41
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I've done that - will see what happens. Hate that MS updates keep resetting so much on updates. Really need an easy way to save our preferences (apart from writing them down and then finding out where they move them to).
Thanks



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Ultimate Geek


  Reply # 1959824 18-Feb-2018 10:11
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New day - same problem. The BIOS fix seemed to work yesterday - but when I switched on this morning no WIFI. Turned it on, and again it turns off within 2-3 seconds. At least I hadn't put my longish cable away 😊

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  Reply # 1959825 18-Feb-2018 10:28
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Have you updated the HP WiFi button driver yet? I mentioned this above because I had all sorts of problems late last year after the Creators update on my Probook until I did this.


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