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7614 posts

Uber Geek

#233871 7-May-2018 16:21
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I have an SP3 with W8.1 installed on it.


If I use it with the keyboard cover it regularly becomes un-responsive to any keys (including ctrl-alt-del) or the track-pad. [Edit: never happens with the surface dock or a toshiba US dyna-dock, I haven't tested whether I get the behaviour if plugged into mains.  I've only observed it when running on battery.]


This has only started happening in the last couple of months and only happens when using certain applications - Chrome browser (Firefox is fine), excel, outlook, word.


Pressing the power button to lock the device, then logging in again fixes the problem temporarily but it recurs every few minutes.


Going into device manager and removing the drivers for the keyboard cover (they auto-reinstall) fixes the problem for a day or two, but it eventually recurs.


I've googled the problem and it seems driver deletion is the recommended solution.  But it isn't a permanent solution.  Can anyone suggest one?  I'm hoping the fact it only happens with certain applications is a clue.






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7614 posts

Uber Geek

  #2010540 9-May-2018 10:36
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Bumpity bump, bump laughing



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7614 posts

Uber Geek

  #2117692 1-Nov-2018 09:39
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Just a quick note recording that I have fond a solution to this issue


Upgrading to W10 didn't fix it but upgrading to W10 made updates available for the type cover firmware and the type cover integration driver.


After updating these drivers and restarting the issue problem seems to have been resolved.


Glad to see the back of this frustrating issue.


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