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ShortyNZ

44 posts

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#237950 26-Jun-2018 17:11
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Hi there.  

 

A couple of years ago, having been through various buy-outs/changes of hands with Ihug, Woosh etc, I finally decided to opt for a more generic/universal email address and opened an Outlook live account.

 

I started to have problems relatively quickly, with people telling me they'd sent emails which I had not received.  I check my Junk folder daily and deal with any by whitelisting  - I would probably only get about one a month, landing in Junk.  To be honest, I took the reports of emails sent with a grain of salt, as I thought it might be the sender who was mistaken, given I could find no trace.

 

However, the problem seemed to get worse recently and I did finally see with my own eyes that I had missed receiving an email, when I received a subsequent email with history (on a group email) and could see clearly that I had been included in the previous message, but had not received it.

 

I had also missed receiving an invoice, which then incurred a late penalty fee.

 

Armed with this, I went to Outlook Support (via email).  Over many days, they had me search and try recovering emails in various ways (clearly they thought I may have accidentally deleted the ones I asked about).  I have adjusted my spam filtering as much is as possible in Outlook.  They have looked at everything/talked me through every procedure available, to no avail and my emails continue to go missing.  For the email I had a copy of, they said it had never reached their server.

 

They have been very helpful and patient, but don't seem to offer any real answer to my problem.  They suggest I whitelist everyone who emails me, but the problem is that sometimes I receive emails I am not expecting and it really just isn't practical on a day-to-day basis (i.e.  I attended an appointment last week and had to provide my email address.  I did not expect them to email me, but they did later - this can happen any time and I do not know the email address I will be emailed from in advance).

 

Because it has now at the point I am always worrying about what I might not have received, I thought I would open a Gmail account instead.  But it strikes me I could have just the same problems there?

 

I am with Slingshot - would I just be better off using my Slingshot account?

 

After tons of Googling, I have wondered if the problem is just one of more and more strenuous spam filtering going on at a higher level than my actual account?  Am I less likely to encounter this with Slingshot than Outlook or Gmail?

 

Any suggestions would be appreciated, especially in deciding where to switch to. I never knowingly missed getting an email when I was with Woosh.

 

But when they got taken over by Slingshot, I thought now was the time to do the big switch and save myself having to change addresses again.

 

By the way - I am unfortunately no great geek myself, but a member here because I find it very useful to look up/ask the expertise of those who are.  I am not completely hopeless, but may need the use of plain English wink

 

Many thanks

 

Lisa

 

 


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Linux
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  #2044223 26-Jun-2018 17:33
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Move to Gmail is honestly the best advice I can give

 

John


MartinGZ
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  #2044346 26-Jun-2018 20:45
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How do you know it's Outlook that's the problem? I had a supplier who auto-invoiced me from their accounting software for years, then their invoices stopped arriving. If they then generated a pdf and emailed it from their standard company email address, it came through fine. Neither of us were using Outlook Cloud. We never did figure out what the issue was.

 
 
 
 


ShortyNZ

44 posts

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#2044464 26-Jun-2018 22:45
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I have assumed it is Outlook because of the number of different people who have told me they have sent me emails which never arrived.  From my podiatrist, to the plumber, to a lawyer, to a couple of friends.  I must admit, it is more often businesses than my friends - and whether that has got something to do with my whitelisting more friends than businesses, or is just that a coincidence, I don't know.  The emails don't go to my Junk folder - they just don't come through at all.  

 

I also would have doubted the validity of the invoice I didn't receive and had been doing that for the first year or so.  However, the same company sent me a similar invoice 6 months previously, which I received no problem.

 

It also only started happening when I switched to Outlook, but of course, it is hard for me to prove anything and I am only really trying to deal with the fact I need to sort out a method which will see me getting all the emails sent to me smile


gasgob
40 posts

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  #2044508 27-Jun-2018 06:00
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Like yourself, I have Slingshot as my provider and use live.com/Outlook for my email service. I can't recall any issues with missing email coming from personal accounts to businesses (utilities, banks, plumbers etc)

 

 

I also have an gmail account that automatically forwards email to Outlook.

 

 


Hammerer
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  #2044564 27-Jun-2018 08:48
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Whatever you do will take time, whether you advise all your contacts of a new email address or you test to confirm there is a problem at outlook.com. Moving to gmail is a good option if outlook.com actually has a problem but you'll find that people with gmail accounts can also have missing email problems - I have been one of those and Google's gmail support was as unhelpful as Microsoft's.

 

If you want to test outlook.com then get a few friends/contacts or the contacts whose emails haven't come through to send one email to two recipients: your outlook.com address and your slingshot address. If the slingshot address receives all the emails and outlook.com doesn't then you have clear evidence that there is a problem which you can avoid by moving to another email provider. If all the test emails arrive OK then it is much less likely that this is an outlook.com problem.

 

 


ShortyNZ

44 posts

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  #2044634 27-Jun-2018 10:33
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Hammerer:

 

Whatever you do will take time, whether you advise all your contacts of a new email address or you test to confirm there is a problem at outlook.com. Moving to gmail is a good option if outlook.com actually has a problem but you'll find that people with gmail accounts can also have missing email problems - I have been one of those and Google's gmail support was as unhelpful as Microsoft's.

 

If you want to test outlook.com then get a few friends/contacts or the contacts whose emails haven't come through to send one email to two recipients: your outlook.com address and your slingshot address. If the slingshot address receives all the emails and outlook.com doesn't then you have clear evidence that there is a problem which you can avoid by moving to another email provider. If all the test emails arrive OK then it is much less likely that this is an outlook.com problem.

 

 

 

 

 

 

Thanks - that's a great idea and one I hadn't thought of.  Since I already have the Slingshot address just sitting there, it's certainly worth trying first.


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