Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




75 posts

Master Geek
+1 received by user: 3


Topic # 242915 20-Nov-2018 07:44
Send private message

Hi all,

 

For the first time ever I've got a black screen, my Win 7 professional machine won't load. It's getting stuck on a black screen saying Windows Boot Manager. I can't do anything. I can't get it into safe mode (not that I would know what to do once in there anyway) and I don't have the installation disk.

 

The error code says Status: 0xc000000e  Info: The boot selection failed because a required device is inaccessible.

 

It was working last night. The only thing I did last night I can think of was took some photos off my old XP machine, put them onto an old USB stick (the only one the XP would recognise) and transferred them to the Win 7 desktop I use all the time. But there did not seem to be any issues last night.

 

Help please...

 

Thanks

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
6829 posts

Uber Geek
+1 received by user: 2330

Trusted

  Reply # 2129908 20-Nov-2018 07:47
Send private message

Have you got any other external disks connected?
Failing that it will probably be the HDD on its way out.





 


3235 posts

Uber Geek
+1 received by user: 1038

Trusted
Lifetime subscriber

  Reply # 2129913 20-Nov-2018 07:55
Send private message

I had a similar problem once* with an HP laptop. Turned out one of the HDD's (the boot drive) had lost it's DMI information and was no longer recognised by the system. I managed to download some tools to fix it - can't remember where from but an internet search should help if this is what the problem is. Have a look in your BIOS to see if your hard drive/s are being seen.

 

*twice actually. Major pain the first time as it took a while to figure the problem out. Merely extremely annoying the second time.


 
 
 
 




75 posts

Master Geek
+1 received by user: 3


  Reply # 2129917 20-Nov-2018 08:08
Send private message

I've just remembered that last night I was also using my My Book external hardrive to look for lost photos (that I found on the XP). A couple of times the My Book wouldn't 'disconnect' properly and I just pulled it's USB cord out of the Win 7 machine....... ?? Maybe that is what has upset it ?




75 posts

Master Geek
+1 received by user: 3


  Reply # 2129918 20-Nov-2018 08:10
Send private message

Dratsab:

 

I had a similar problem once* with an HP laptop. Turned out one of the HDD's (the boot drive) had lost it's DMI information and was no longer recognised by the system. I managed to download some tools to fix it - can't remember where from but an internet search should help if this is what the problem is. Have a look in your BIOS to see if your hard drive/s are being seen.

 

*twice actually. Major pain the first time as it took a while to figure the problem out. Merely extremely annoying the second time.

 

 

I don't know what or where the BIOS is or how to access it. I can't seem to do anything on the 7 desktop.




75 posts

Master Geek
+1 received by user: 3


  Reply # 2129919 20-Nov-2018 08:11
Send private message

Coil:

 

Have you got any other external disks connected?
Failing that it will probably be the HDD on its way out.

 

 

No, not now but I did last night....


Glurp
9530 posts

Uber Geek
+1 received by user: 4529

Subscriber

  Reply # 2129928 20-Nov-2018 08:33
One person supports this post
Send private message

If you don't know what the BIOS is then you shouldn't try to do anything. You will only make things worse if you fumble around. Your best bet is a computer repair shop or maybe a knowledgeable friend (or someone on Geekzone if they live nearby). You really need to know what you are doing to be able to make use of remote help. Is your computer a desktop or laptop?

 

 





I reject your reality and substitute my own. - Adam Savage
 


14512 posts

Uber Geek
+1 received by user: 2670

Trusted
Subscriber

  Reply # 2129929 20-Nov-2018 08:35
Send private message

This might be a good time to put any hard drives with important data into another PC and run a backup, if you don't have a full backup already. Then I would suggest you upgrade to a modern operating system, Windows 10 most likely, and I think it's still free. W10 works well generally.





AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer




75 posts

Master Geek
+1 received by user: 3


  Reply # 2129940 20-Nov-2018 09:00
Send private message

Rikkitic:

 

If you don't know what the BIOS is then you shouldn't try to do anything. You will only make things worse if you fumble around. Your best bet is a computer repair shop or maybe a knowledgeable friend (or someone on Geekzone if they live nearby). You really need to know what you are doing to be able to make use of remote help. Is your computer a desktop or laptop?

 

 

The computer that won't start is a desktop. I am writing this on an old laptop that I keep for precisely this reason. ...


Glurp
9530 posts

Uber Geek
+1 received by user: 4529

Subscriber

  Reply # 2129992 20-Nov-2018 09:24
Send private message

Again, you should try to get help from someone knowledgeable. Other than that, it might be worth trying to replicate whatever you were doing last night. Plug the My Book back into the USB port and restart. It probably won't help but from what you say Windows may be looking for something on that drive. The problem is that Windows needs to be loaded to read the drive, but it still might be worth a try.

 

If your hard drive is okay, or even if it isn't, you ought to be able to retrieve most or all of the data on it. You would lose your programs and have to reinstall them but things like documents, photos and other data are usually retrievable. To do that, you would remove the drive and install it as a data drive on another computer. One way is to get a USB enclosure and just plug it in as a USB drive. You could do that with your laptop. You should then be able to copy any files you want.

 

 

 

 





I reject your reality and substitute my own. - Adam Savage
 


365 posts

Ultimate Geek
+1 received by user: 133


  Reply # 2129997 20-Nov-2018 09:29
Send private message

The error is pretty self explanatory. Your machine can't boot because it can't find the disk your OS is on. Either the boot manager is borked or your disk is dead/dying. Maybe your bios has boot priority messed up? I would unplug any other storage from your machine except your boot drive to test but likely you will have to take it out and diagnose on another machine.

1680 posts

Uber Geek
+1 received by user: 404


  Reply # 2130040 20-Nov-2018 09:59
Send private message

https://support.hp.com/hr-en/document/c03742786

 

 

 

its allmost never a bios issue
HD failing is likely cause.

 

You know need to decide "how important is the data on the drive" email, docs, photos
If the data is very important, turn it off & take it to a data recovery specialist (expensive) or PC repairer if you dont want to spend $$$
If the HD is dying , the more you play around with it, the harder data recovery could become

 

Win7 is end of life next year. Seriously consider this as a good time to replace the PC. Or install SSD & Win10
You can download Win10 media creator, make a install disk & use that
https://www.microsoft.com/en-us/software-download/windows10ISO

 

 




75 posts

Master Geek
+1 received by user: 3


  Reply # 2130059 20-Nov-2018 10:36
Send private message

Thanks everyone for your replies. Due to finances I have to try to fix it myself. I plugged the My Book back into it and I have managed to get into what is I guess the Bios page?  It's called HP Computer Set Up

 

It's got:  File-Storage-Security-Power-Advanced running across the top and then different options underneath each of those headings.

 

Under File one of the options is Default Setup ? should I click this?

 

Under Storage it's got: Device configeration- Storage options- DPS Self Test- Boot Order or should I try one of these first.

 

Thanks


3689 posts

Uber Geek
+1 received by user: 1094


  Reply # 2130068 20-Nov-2018 10:49
2 people support this post
Send private message

Tomahawk66:

 

Thanks everyone for your replies. Due to finances I have to try to fix it myself. I plugged the My Book back into it and I have managed to get into what is I guess the Bios page?  It's called HP Computer Set Up

 

It's got:  File-Storage-Security-Power-Advanced running across the top and then different options underneath each of those headings.

 

Under File one of the options is Default Setup ? should I click this?

 

Under Storage it's got: Device configeration- Storage options- DPS Self Test- Boot Order or should I try one of these first.

 

Thanks

 

 

Please don't take this the wrong way, but if you don't know what you doing, don't play with the options,,

 

and certainly don't ask for remote diagnostic advice from the Web, any person helping you needs to be looking over your shoulder,

 

 

 

The safest option is probably to use you laptop to download a "Linux live" distribution, and put that onto a USB stick, you should be able to boot from that,... you will hopefully be able to copy you data off your machine....

 

 

 

 

 

 

 

 




75 posts

Master Geek
+1 received by user: 3


  Reply # 2130080 20-Nov-2018 11:17
Send private message

Thanks Welly Gary, my reply seems to have disappeared. I don't understand about using Linux via USB


Glurp
9530 posts

Uber Geek
+1 received by user: 4529

Subscriber

  Reply # 2130122 20-Nov-2018 11:24
Send private message

Which is why you need someone more knowledgeable to do this for you.

 

 





I reject your reality and substitute my own. - Adam Savage
 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Kordia announces recipient of inaugural Women in Technology Scholarship
Posted 26-Mar-2019 22:48


T&G Global and Abundant Robotics show first commercial robotic apple harvester
Posted 26-Mar-2019 21:34


Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.