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58 posts

Master Geek
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Topic # 248403 25-Mar-2019 07:44
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Hi, my father has bough a new laptop with Office 365. He has still been using an old xtramail account account and used this to set up the login to his computer plus activated Office 365 with the xtramail address.


He has had nothing but problems trying to sync his email on outlook and his tablet and has finally listened to me and will abandon the xtramail account. I created a new email address for him to use but I cannot figure out how to change the email associated with his Office 365. 


Can anyone point me in the right direction?





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3250 posts

Uber Geek
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  Reply # 2204526 25-Mar-2019 07:48
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Sign in with xtra email


top right click on your profile pic, 


click "my account"


Right hand side click "more actions"


Edit profile


Manage how i sign in microsoft


If the 365 email is not there you can add it then make it primary.





3250 posts

Uber Geek
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  Reply # 2204527 25-Mar-2019 07:49
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Click on


Login and click manage how i sign in to microsoft


1918 posts

Uber Geek
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  Reply # 2204537 25-Mar-2019 08:06
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Your Microsoft account can have multiple email "aliases" and you should be able to delete any of them at


Personal/Family versions of Office 365 are a subscription associated with that Microsoft account. It probably still works differently for business accounts.

58 posts

Master Geek
+1 received by user: 9

  Reply # 2204868 25-Mar-2019 21:17
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Thanks guys. I had to create another outlook email for him but have sorted it out now.





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