Win10 stop kernel errors

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arcon

423 posts

Ultimate Geek
+1 received by user: 198

#248559 31-Mar-2019 11:36

I have Win10 pro on a Dell Alienware 15 R4 laptop, am getting on average one stop kernal error BSOD per day... really too much. It always says "collecting information", gets to 100% and then sits there forever, I have to power off. I am still under warranty so could this be hardware related? Or is it typically system corruption..?

gzt

18678 posts

Uber Geek
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Lifetime subscriber

#2208122 31-Mar-2019 13:06

Could be hardware issues, more likely to be a driver issue. Can you post/photo the exact error?

Delphinus

611 posts

Ultimate Geek
+1 received by user: 274

#2208125 31-Mar-2019 13:11

Might be worth running this to get more data too: https://www.nirsoft.net/utils/blue_screen_view.html

arcon

423 posts

Ultimate Geek
+1 received by user: 198

#2208160 31-Mar-2019 14:11

Delphinus:

Might be worth running this to get more data too: https://www.nirsoft.net/utils/blue_screen_view.html

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8b05622c4460
Parameter 2: fffff803c3e0bc3c
Parameter 3: 0
Parameter 4: 1bc0
OS version: 10_0_17763
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 5129

Extra information about the problem
Bucket ID: rejected_by_rule
Server information: 0053bfb0-89bc-4028-a7cf-92b773837a1a

I googled code 141 and its likely graphics drivers, so I will try a manual uninstall and get the latest from nVidia.