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12 posts

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# 250933 1-Jun-2019 13:27
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HI everyone I have recently had a issue with adobe reader where it stop working, I have uninstalled it and re installed a few times and also tried to run as administrator but no luck. It installs on the computer but when try to use the programme it will not work. You double click the shortcut and nothing happens same if i go to programme list and click that again nothing happens. If i install the windows app version that will work but I need the full version as i use digital signing and other things that can not do in the app from windows store.

 

Has anyone got any suggestions as this only happened in last few days. I read one article that said avast can cause problems so i uninstalled that also and then re installed adobe but still no luck.

 

Hope someone might have solution for me.

 

 

 

Thank you 


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  # 2249546 1-Jun-2019 14:11
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My first suggestion would be to try something else like Foxit reader.  I haven't used Adobe reader  since Windows 2000 days. 





Regards,

Old3eyes


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  # 2249552 1-Jun-2019 14:33
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On the off chance it is just something wrong with the shortcuts in your start menu try and find the executable in explorer and run it from there. For example mine is "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe".

 

Often if you try to run an application and nothing happens you will find that there is an error being logged to the eventlog every time it fails to run. Check your event viewer and see if there is an error that happens at the same time you try to run Reader. 

 

Failing that you could try https://labs.adobe.com/downloads/acrobatcleaner.html.

 

 

 

 

 

 

 

 

 

 


 
 
 
 


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  # 2249742 1-Jun-2019 21:47
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Hi Rob thanks for suggestion tried the cleaner thing no luck and looked in event log but not sure what looking for as looked under applications couldn't see anything about adobe, thanks anyway




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  # 2249744 1-Jun-2019 21:52
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Old3 eyes thanks fro suggestion will check it out


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  # 2251094 4-Jun-2019 12:59
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There may have been an Adobe update thats buggy (has happened before with Reader)

Try uninstalling, then download & install an old version & turn off Acro updates


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  # 2251122 4-Jun-2019 13:50
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Could try checking out compatibility mode troubleshooter too - maybe running in Win 7 compatibility will work


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