W10 update - now FP scanner and PIN wont login

Forums › Microsoft Windows › W10 update - now FP scanner and PIN wont login - Huawei Matebook

martyyn

1971 posts

Uber Geek
+1 received by user: 772

ID Verified

#251232 14-Jun-2019 13:00

A friend of mine has an Huawei Matebook. It did some updates the other day and now the fingerprint scanner wont work. If she tries the PIN it says "Something went wrong" and she has no idea what the password is so can't log in.

It must be a local account because it's not her Microsoft password so we're a bit stuck.

So I dusted off an old USB stick but the Matebook will not boot via USB at all. I've disabled Secure Boot and TPM in the Bios and tried everything I cam think of but no dice.

Anyone have any ideas ?

SpartanVXL

1498 posts

Uber Geek
+1 received by user: 666

#2258154 14-Jun-2019 13:14

Matebook X? Make sure your distro is uefi compatible. If the usb stick is not showing up then try a different make/model of stick. People have had luck with smaller, older stick like 16GB usb 2.0 drives.

Also a good reminder to your friend to never forget the password. Everytime a major win10 will come around chances are it will wipe the driver for the fingerprint scanner.

martyyn

1971 posts

Uber Geek
+1 received by user: 772

ID Verified

#2258167 14-Jun-2019 13:35

It tells me it's an HZ-W19, I cant see X anywhere on it.

I've tried a couple of USB sticks with no success. The BIOS just lets me turn off Secure Boot and TPM, it's already set to USB -> SSD.

I've been using Rufus to create the USB's and the only option it gives is "BIOS (or UEFI-CSM)" so I assume that's correct.

fearandloathing

537 posts

Ultimate Geek
+1 received by user: 206

ID Verified

Lifetime subscriber

#2258205 14-Jun-2019 14:27

If you’re trying to USB boot a UEFI device be sure it’s formatted in FAT32.

martyyn

1971 posts

Uber Geek
+1 received by user: 772

ID Verified

#2258225 14-Jun-2019 14:49

I've just this second got it sorted.

In the end I used Rufus to create a w10 install disk with an iso you can download in Rufus itself. This let me select UEFI specifically for the USB drive.

I could now boot into the W10 install setup. I then used the old "SHIFT-F10 for cmd to overwrite utilman with cmd" trick and then the ease of access button on the login page to allow me to use "control userpasswords2" and reset the local account.

Talk about the long way around !