PC random shutdown: help with this issue please

Forums › Microsoft Windows › PC random shutdown: help with this issue please

fundanglr

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#265651 3-Feb-2020 20:43

my pc has had random shut downs, i fixed 2, but this one defeats me.

no overheating issues.

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 4770 @ 3.40GHz 36 °C
Haswell 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co. Ltd. H87M-D3H (SOCKET 0) 29 °C
Graphics
C27F591 (1920x1080@72Hz)
Intel HD Graphics 4600 (Gigabyte)
8192MB ATI Radeon RX 580 Series (Unknown) 31 °C
CrossFire Disabled
Storage
894GB KINGSTON SA400S37 960G (SATA-2 (SSD)) 38 °C
2794GB Western Digital WDC WD3003FZEX-00Z4SA0 (SATA ) 34 °C
596GB Western Digital WDC WD6400AAKS-00A7B0 (SATA ) 31 °C
298GB Western Digital WDC WD3200AAKS-61L9A0 (SATA ) 31 °C
Optical Drives
No optical disk drives detected
Audio
SADES Diablo

My pc shut down for no reason , windows logs say error and this

- <Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-02T09:59:20.222039100Z" />
<EventRecordID>11546</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-6BVD211</Computer>
<Security />
</System>
- <EventData>
<Data>10:18:06 PM</Data>
<Data>‎2/‎2/‎2020</Data>
<Data />
<Data />
<Data>7211</Data>
<Data />
<Data />
<Binary>E407020000000200160012000600FC00E407020000000200090012000600FC00600900003C000000010000006009000001000000B00400000100000002000000</Binary>
</EventData>
</Event>

can anyone explain what to look for with this

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#2412094 3-Feb-2020 20:56

What were the fixes for the other 2 problems?

Is your HDD OK? CHKDSK /F

Have you tried reinstalling?

Has it happened from the start, or just new recently? If yes, what changed?

freitasm

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#2412100 3-Feb-2020 21:06

All drivers updated? Windows updated as needed?

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#2412210 4-Feb-2020 08:09

Run one DIMM at a time?

1101

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#2412228 4-Feb-2020 08:50

probably a hardware issue.
If a hardware shutdown, Win logs wont give any usefull info, as it shuts down before the event can be logged

More info needed.
Is it a hard shutdown, or does win shutdown nicely (logoff & shutdown)

Does it stay off , or shut down & restart ?
Does it restart first time when you push the power button after a shutdown ?

Does it freeze then shutdown ?

Could be motherboard, RAM, cabling , power supply . From here its a matter of testing & elimination .

nathan

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#2412229 4-Feb-2020 08:51

The error code is a hard shutdown/power loss etc

Azzura

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#2412252 4-Feb-2020 09:26

What is the power supply you're using?
Are you overclocking?
When you say shutdown---- Does it just reboot or does it turn off completely and you have to hit the power button again... to get the comp on?

Like 1 says..I am thinking PS or MB. If it was me and I had a spare power supply sitting around. I'd be swapping in the power supply for trial and error.

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#2412253 4-Feb-2020 09:30

Event ID 6008 is just a generic "Windows was shut down unexpectedly" message that won't tell you what caused the shutdown.

BSOD's are usually caused by bad drivers or bad hardware, but if the system is just hard powering off without a BSOD, it's almost certainly an underlying hardware issue. Power supplies are a favourite culprit of mine for this sort of issue, but the motherboard would also be a prime candidate. If you are not sure if it's BSOD'ing or hard powering, make sure that automatic restarts after a BSOD are disabled.

Control Panel -> System -> Advanced System Settings -> Untick "Automatically Restart" in the System failure section.

If you are getting BSOD's those can contain information which will help troubleshoot the cause. If you aren't I'd suggest you need to start replacing hardware, personally I'd start with the PSU.

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#2412263 4-Feb-2020 09:39

Personally, I'd start disconnect things such as drives and so on and see if the problem goes away - if remove a drive and issue stops, then its either the drive or load issue. Replace/upgrade as needed

XPD / Gavin

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#2412271 4-Feb-2020 09:55

This must be annoying. I have a4 year old rig and it's randomly glitching here and there. When I shut down sometimes it gives an error with a code just before the screen turns off. Very annoying as I don't know what the issue is or are.

rb99

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#2412276 4-Feb-2020 10:03

Might be worth just checking the power cable to the PC. Was a problem for me once a long time ago.

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SpartanVXL

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#2412350 4-Feb-2020 11:37

If it’s a instant ‘bam’, black screen and everything turns off then highly likely it’s something to do with PSU or a component shorting and safety circuits doing a shutdown.

Last time this happened to me and I forced it back on (held the power button) my gpu shorted and the magic smoke escaped :(

I realise it’s a bit time consuming but taking your rig apart and doing a full clean down, then putting it back together with the minimum parts needed.

Eg. Just cpu, mobo, one dimm of ram, main OS ssd, maybe just intel GPU.

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#2422554 17-Feb-2020 16:18

With drives ranging from 900GB SSD to 300GB SATA, you have hardware from across the ages. If your PSU is original and/or the same age as the 300GB SATA then it’s highly likely to be causing your problem. PSU’s at that age weren’t expecting RX580 cards & 4 hard drives. Well, maybe the 4 HDD.

It looks like you’ve had a long-term upgrade policy with this PC, you’ve probably added more/bigger HDD, the video card & more RAM over time. At this age, you’ve had your money’s worth from the PSU, it’s time to upgrade that component now.

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gz343

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#2422934 18-Feb-2020 09:10

I had a similar problem with random mysterious shutdowns.

Thought it was the power supply and replaced it with no effect.

Ended up being a faulty on-board network port.

Disabled the onboard network and replaced it with a PCI network card and that solved it.

Good luck with your search.

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#2422945 18-Feb-2020 09:30

Wow that was random. How did you figure that out!

1cloud

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#2423074 18-Feb-2020 11:06

fundanglr:

my pc has had random shut downs, i fixed 2, but this one defeats me.

no overheating issues.

try a good power supply with 600w

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