Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




449 posts

Ultimate Geek


#268628 29-Mar-2020 13:18
Send private message

Hi All 

 

Can anyone point me in the right direction on what virus malware scans etc etc to run if one has allowed scammers access to their computer, my mother is freaking out as she did just this. I have run a trend micro house call scan and a malware bytes, they haven't found anything which is good I guess, but is there any further steps I should do? 

 

Mum mentioned that a whole lot of text went across the screen, I am assuming she saw a script or some thing run or it could have been a cmd command in order to scare her in to giving them money. 

 

Can anyone advise the best way or tool to remove Rootkits?


Create new topic
3899 posts

Uber Geek


  #2449457 29-Mar-2020 13:25
Send private message

They run shyte to mask what is going on. Jump on youtube.

 

The first thing you do is LOCK YOUR BANK ACCTS. Call them. NOW

 

They keylog using the remote tools and capture your bank details. Chances are it may already be too late.




449 posts

Ultimate Geek


  #2449459 29-Mar-2020 13:30
Send private message

Bank has been called 


 
 
 
 


1283 posts

Uber Geek

Subscriber

  #2449516 29-Mar-2020 14:52
Send private message

Safer to do a complete rebuild/reinstall frankly.


Webhead
2490 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2449575 29-Mar-2020 16:21
Send private message

allan:

 

Safer to do a complete rebuild/reinstall frankly.

 

 

This. I would not trust a computer that someone like this has had free rein on.

 

Easiest is to format and re-install everything.


5330 posts

Uber Geek

Trusted
Microsoft

  #2449583 29-Mar-2020 16:37
Send private message

agreed, the only way to be sure, is to pave the machine and reinstall

 

Although until you can get there to do that, MalwareBytes etc may be handy

 

 

 

consider not giving your mum local admin rights too :)


150 posts

Master Geek


  #2449896 30-Mar-2020 09:47
Send private message

Rogue Killer is another option as well, found its good at picking up registry changes (although I would also recommend MalwareBytes to start).


2140 posts

Uber Geek


  #2449919 30-Mar-2020 10:39
Send private message

It the scammers had access , then what ever they did or installed may not EVER show up a malware, because what they installed or the changes they made arent 'malware' and may be seen as legit if detected at all . eg remote access programs they use are often legit .

 

You will honestly never know . It needs to be wiped & re-installed .


 
 
 
 


22695 posts

Uber Geek

Trusted
Lifetime subscriber

  #2449954 30-Mar-2020 11:27
Send private message

1101:

 

It the scammers had access , then what ever they did or installed may not EVER show up a malware, because what they installed or the changes they made arent 'malware' and may be seen as legit if detected at all . eg remote access programs they use are often legit .

 

You will honestly never know . It needs to be wiped & re-installed .

 

 

This. 

 

 


5330 posts

Uber Geek

Trusted
Microsoft

  #2450154 30-Mar-2020 16:29
Send private message

"If an attacker has access to your PC, it's not your PC anymore"



449 posts

Ultimate Geek


  #2450387 31-Mar-2020 09:48
Send private message

So antivirus software like trend and Norton is just a waste $$$, am I right in thinking that?

859 posts

Ultimate Geek

Subscriber

  #2450388 31-Mar-2020 09:52
Send private message

johny99: So antivirus software like trend and Norton is just a waste $$$, am I right in thinking that?

 

To ensure these scammers don't have access to your computer, yes

 

But (in my opinion) not a waste of money for general course of protection. I use Norton and Malwarebytes Premium together. Some people are happy with Windows Defender.


2140 posts

Uber Geek


  #2450392 31-Mar-2020 10:02
Send private message

johny99: So antivirus software like trend and Norton is just a waste $$$, am I right in thinking that?

 

No , AV is worthwhile.
Having deadbolts on the front door is not going to help if you invite the burglars in

 

The scammers can use LEGIT software to do their dirty work, that wont get detected as it isnt malware.
Also , no AV can detect changes that scammers made to the system. They can also uninstall or disable the AV .

 

 


Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.