Win10 USB Install - USB keyboard and mouse stop working?

Forums › Microsoft Windows › Win10 USB Install - USB keyboard and mouse stop working?

dimsim

867 posts

Ultimate Geek
+1 received by user: 151

Trusted

Lifetime subscriber

#270430 9-May-2020 16:05

Machine is an HP Elitedesk 800 G1 USDT. Intel Haswell i5-4570s, Q87 Chipset

I've installed a Samsung EVO 750 250Gb SSD and attempting to install Win10 Fresh from a known working USB media and when I get to the Langauge Selection Screen the mouse and keyboard have died.

I've tried booting with Win10 PE USB and the same thing happens.

Older HP hardware than this I've never had any issues with installing Win10.

Surely a learned gz'er has run into this issue before and has a clever work around. I'd imagine is has something to do with slip streaming drivers into the Win10 USB media - but before i go to the effort of that I'm hoping someone may have an easier fix?

SATTV

1670 posts

Uber Geek
+1 received by user: 657

ID Verified

#2479812 9-May-2020 16:22

I remember this issue with installing on some more modern HP machines when we would downgrade them to windows 7 pro.

Try putting the USB key, keyboard and mouse into USB2 sockets to see if it will progress.

Alternatively slipstream the USB3 drivers into the installer and see if that helps.

John

I know enough to be dangerous

Andib

1395 posts

Uber Geek
+1 received by user: 974

ID Verified

Trusted

#2479813 9-May-2020 16:24

I would say the input freezing is a side effect of the system freezing rather than the problem. You haven’t needed to slipstream USB drivers for Windows installs since XP.

Have you performed a reset of the bios?

<#
.DISCLAIMER
Anything I post is my own and not the views of my past/present/future employer.
#>

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2479819 9-May-2020 16:49

Andib:

You haven’t needed to slipstream USB drivers for Windows installs since XP.

Total bollocks.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

dimsim

867 posts

Ultimate Geek
+1 received by user: 151

Trusted

Lifetime subscriber

#2481218 11-May-2020 14:58

SATTV:

I remember this issue with installing on some more modern HP machines when we would downgrade them to windows 7 pro.

Try putting the USB key, keyboard and mouse into USB2 sockets to see if it will progress.

Alternatively slipstream the USB3 drivers into the installer and see if that helps.

John

Yes, I think I've seen the same with a modern Gigabyte board and Windows 7 - but I've never had any issues with a Windows 10 install before.

Pretty sure I had already tried using USB2 instead of USB3 but got the same outcome.