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rb99

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#290095 20-Oct-2021 19:08
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In the last day or two our HP laptop has this thing where you turn it on, Windows starts, you enter your pin, it sits and thinks for a while, and then the screen (and attached second LG monitor) go completely blank. You can still see the mouse and move it around over both screens but they're black apart from that. We try various things and it seems to come back after a minute, or maybe not. Starting up without the monitor attached might help, or might be coincidence. It might also be connected with an update to Windows that happened two days ago.

 

Wondering if anyone has anything similar ?





“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

 

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MaxineN
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  #2798305 20-Oct-2021 19:11
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It sounds like explorer.exe isn't starting.

 

 

 

Run task manager and see if explorer is getting stuck or not running, you can run explorer.exe from there and then actually attempt to troubleshoot.





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.




rb99

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  #2798308 20-Oct-2021 19:19
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Thanks. Sounds interesting. Will have to be tomorrow. SWMBO is using it for the rest of the evening, and I'm not supposed to touch it while its apparently behaving.

 

Also have a look at that Windows recovery / repair thing while I remember it ?





“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

 

rb99


rb99

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  #2798309 20-Oct-2021 19:20
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Although if nothing is showing, apart from the mouse, will I be able to even run Task Manager ? Again...tomorrow.





“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

 

rb99




Behodar
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  #2798310 20-Oct-2021 19:22
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I think you can launch Task Manager from the Alt-Ctrl-Del screen.


MaxineN
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  #2798312 20-Oct-2021 19:26
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Behodar:

 

I think you can launch Task Manager from the Alt-Ctrl-Del screen.

 

 

 

 

This or CTRL SHIFT ESC for an even faster way





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.


rb99

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  #2798315 20-Oct-2021 19:32
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Well, I won't soon find out. Maybe in 15ish hours time.

 

If it matters, maybe just to record it, two days ago the only update was -

 

Cumulative Update for Windows Version 21H1 for x64 based systems (KB 5006670)

 

I only installed 21H1 a few weeks before that.

 

Like I say just FYI.





“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

 

rb99


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