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clevedon

1059 posts

Uber Geek


#29852 21-Jan-2009 14:23
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Hi there and help. I can't do the above, any email with an attachment such as a pdf or Excel document. I can print anything from anywhere else no problem. But from Windows Mail with these attachments, just comes up with - " before you can perform print-related tasks such as page setup or printing a document, you need to install a printer". I can open the documents OK, just can't print, also saved them to Documents and Desktop but still comes up with this message. Very frustrating.

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heretohelp
360 posts

Ultimate Geek


  #191114 21-Jan-2009 18:17
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I have not had much exprerince with vista but with xp and outlook express when things like that hapen you can uninstall then reinstall the program have you tried that with the mail client you are using? or try a windows repair if you have the vista disk. just a suggestion as nobody else has replied. just remeber to back up your emails and address book.



Note in xp you could go to addremove. then go to windows components and remove it from there. im not on a vista machine at the moment so i carnt tell you how to do it. worth a shot if there is no other option. sounds like the client is corrupt but i could be wrong





Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

draco
3 posts

Wannabe Geek


  #193012 30-Jan-2009 23:16


You really should upgrade to the newer Live Mail if you're using the version that came with Vista, the newer software is much nicer to use.

Type download.live.com into your browser, the download button is on the right side of the page.  Works with XP too I think although I haven't tried.


clevedon

1059 posts

Uber Geek


  #193986 4-Feb-2009 13:23
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Finally sorted, had to go to Level 2 support at Microsoft. Problem was, even setting a default printer would not put a "tick" next to that printer selected even though it was the default printer selected so would print from everywhere else just not Excel, Word or a pdf in Windows mail. They had to create a registry key in Vista to enable the tick next to the default printer otherwise those types of documents wouldn't recognise there was a default printer. They said they had never seen this problem before and I was on remote log in with them for two hours to fix but all OK now.



heretohelp
360 posts

Ultimate Geek


  #194081 4-Feb-2009 18:29
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clevedon: Finally sorted, had to go to Level 2 support at Microsoft. Problem was, even setting a default printer would not put a "tick" next to that printer selected even though it was the default printer selected so would print from everywhere else just not Excel, Word or a pdf in Windows mail. They had to create a registry key in Vista to enable the tick next to the default printer otherwise those types of documents wouldn't recognise there was a default printer. They said they had never seen this problem before and I was on remote log in with them for two hours to fix but all OK now.


any chance of posting that key so others having the problem can fix it?

thanks




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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