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40 posts

Geek
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Topic # 31548 21-Mar-2009 18:01
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Hello, trying to fix a laptop

had a lot of spyware, adware and viruses on it

got rid of it, restarted - all is okay

decided to use spybot s&d's immunize function for browsers(dont think this is relevant) it gets a part way through scanning possible candidates for immunisation and the system hangs

hard reboot

system loads fine up until after the windows loading screen, in which point a generic blue screen message appears with a stop message and config_list_failed

have searched the internet thoroughly and found that no one really seems to know the solution short of formatting the entire HDD - not an option

the main conjecture is that the HDD is completely out of space, which seems ridiculous, and it has 1GB free anyway - so i scratched that

another one is that a virus or system error has corrupted the boot.ini file, which ive had before and fixed, so i thought id give this a try

so i insert a windows XP setup cd, boot from it, and it goes directly to the partition options menu - normally three options to pick from? not this time

i have also tried burning a recovery console iso supposedly containing just the recovery console and nothing else, but for some reason when i insert a blank cd into my cd writer it just continuously makes ticking noises for 1 - 2 mins before giving up and not detecting a blank disk at all - detects everything else fine, ghrgaaha

have tried booting in safe mode, no go

laptop, so no fdd

not sure what to do, any way to do chkdsk without using recovery console/floppy?


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40 posts

Geek
+1 received by user: 2


  Reply # 202524 21-Mar-2009 18:16
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also http://msdn.microsoft.com/en-us/library/ms795280.aspx

"The registry hive that cannot be linked might be SAM, SECURITY, SOFTWARE, or DEFAULT. The hive is valid, because it was loaded successfully."

stop message on laptop is 0x73 and corresponds to that article... but it goes on and i cant follow it

57 posts

Master Geek


  Reply # 202576 22-Mar-2009 09:58

If your able to boot from usb, downoad HP USB Disk Storage Format Tool. It will make your usb stick bootable. You'll be able to add Windows diagnostic tools to run from dos..There's plenty of 'how to' instructions out there.. Oh and if I understand correctly you say the hdd has 1gb free. If you have more than 1gb memory and the bsod caused a memory dump...........


Cheers  ;-)



40 posts

Geek
+1 received by user: 2


  Reply # 202612 22-Mar-2009 15:31
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has 256mb ram...

if it caused a memory dump ... ... ?

1gb free HDD space, yeah

57 posts

Master Geek


  Reply # 202702 23-Mar-2009 06:40

memory dump= a file of what was in physical memory at the time of bsod would be written to your C:/Windows folder. If you had more than 1gb ram, it could have possibly used up your last 1gb of disk space.. Hdd's shouldn't be run that close to full capacity.

Cheers   ;-)

8027 posts

Uber Geek
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  Reply # 202779 23-Mar-2009 13:03
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Get the users personal data off (email files, favourites, my documents etc) and start from a clean reformat imo.



40 posts

Geek
+1 received by user: 2


Reply # 202869 23-Mar-2009 19:17
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hey lads, thanks for the replies, have learnt quite a bit just through the whole process

"Get the users personal data off (email files, favourites, my documents etc) and start from a clean reformat imo. "

yeah, did that - was a headache though, 4 users, erk

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