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5799 posts

Uber Geek

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# 38789 4-Aug-2009 12:24
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Hi there

I've got a sticky one that I'm hoping I can get some help with.

My WHS has been working perfectly for ages, no problems until I decided to use to to test a VPN connection to my office.

I installed the WatchGuard Mobile VPN software to test an IPSEC tunnel that I'd set up.  I was remotely connected to my server from my office when I did this.

On installing the software I guess the installation reset the NIC as I lost my connection.  I was expecting this, but I couildn't get back on after the time it should have taken for the NIC to come back up.

I waited until I got home and logged into the WHS itself to take a look - the thing had locked up when installing the VPN software.  I rebooted and then uninstalled the software.  I also ran CCleaner to take out any registry keys that may have lingered.  I then removed any traces of the folder structure for the VPN software.

I rebooted again and went upstairs. tried RDPing my server and got connected successfully.

It wasn't until later that night when I turned on the Xbox and tried to access one of the folder shares on the WHS that I realised it wasn't showing up on the network.  I did all the usual tests on the Xbox and still couldn't get the shares to appear.  I also tested from my MacBook Pro which I'm always able to map shared folders on - but every time I tried to map the folder it said that the connection did not exist.

The WHS doesn't even show up in my list of shared items in Finder or Path Finder.  I loaded up an XP VM on my Mac and tried to map to the UNC - no joy either as it just couldn't see the WHS.  I cleared all my DNS cache from the Mac and VM and tried again - nope.  Can't connect using IP OR DNS name.

I then disabled the WHS firewall - nothing.
I uninstalled File and Print Sharing from the WHS, rebooted, and reinstalled the service - nothing.  After doing this I had to enable the shares again so I did so on one folder.  Tested mapping it - nothing

I left it alone for a while and played a little Secret of Monkey Island SE.  Came back an hour or two later and lo - the shared folder I enabled is now showing on my Xbox and I can access the files in it?!?!  I tried again from my Mac and XP VM but the same thing happened - cannot connect!!!!!!!!!

I tried to open the WHS console on the WHS to see what was going on but it keeps crashing - the Application event log comes up with a .NET error after about a minute of trying to load the console: ".NET Runtime 2.0 Error Reporting: EventType clr20r3 P1 homeserverconsole.exe P2 P3 49ed39c1 P4 whscommon...... etc etc P10 NIL"

The HomeServer event log shows no errors or warnings, nor does System.

I checked the routes on my WHS - all look standard and are pointing to the right places.  Hmm what else did I do?  Oh I created a new workgroup on the WHS and rebooted - still not showing.

So clearly the VPN software did something it shouldn't have and I've learned my lesson there :)  But I'm stumped now as to what the problem could be.  Either it's something very simple that I've overlooked, or it's going to require a repair of the OS...

Question1: any idea what I've missed or need to check for now?

Question2: If I have to repair the OS on my WHS will that effect my data drive(S) in any way?  The OS is on it's own separate drive but I have a good 5 or 6 other drives with all my data on them and I don't want to lose that data.  Can WHS repair itself and then rebuild the data array without any problems or data loss?

Thanks Geeks!

EDIT: I just tried to access another computer FROM the WHS and I can't access it either - but yet the Xbox still seems to be working.  So so weird.

EDIT2: I just tried mapping one of the shares on the actual WHS box itself, and I can't even do that - ie on WHS I went to Map Network Drive and tried to give one of the shares on the box a drive letter - can't access it at all. 

EDIT3: turns out I have two separate problems, I just fixed the networking issue by resetting the TCP/IP settings using NETSH (netsh int ip reset c:\resetlog.txt).  I can map to the drives now on the local WHS and the network clients.  Sigh of relief ensues!  Now on to the WHS Console issue!

EDIT4: SORTED!  The network reset must have resolved any issue with the WHS console too.

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420 posts

Ultimate Geek

  # 245854 12-Aug-2009 22:22
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Hi Gehenna

Interestingly as I got home today I also found WHS was not visible on the network. Your NETSH command solved the problem though (thanks for that). I have noticed in the past that when WHS looses the network connection (often through a router reboot), it no longer appears as a network resource on other networked computers.

I could access the machine directly this evening using \\server without any problems, but Windows Explorer just would not browse to the server unaided. I also tried restarting the WHS Computer Browser service with no impact. An RDC connection worked fine as did the Home Server Console.

Given that your IP reset solves the problem it does tend to suggest that the problem is related to an IP issue, either the loss of its IP address or a router interruption.

Cheers Mike

204 posts

Master Geek

  # 245871 12-Aug-2009 23:31
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Hi Gehenna,

still having issues with this one??

I would love to change the world, but they won't give me the source code


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