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19 posts


# 45117 30-Oct-2009 13:32
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So heres the story:

I just bought a new Dell Studio 15 laptop that is eligible for the free windows 7 upgrade (one of the main reasons i purchased), once the laptop arrived i headed over the Dell registration site ( put in all my details. However, on the second page of the registration, where you enter your service tag from the laptop you click a validate buttom. Upon doing this nothing happens, it thinks for 2 seconds and the page stays the same and the registration can not be completed.

Now if i select Australia and get to the same position, at least it says the tag is not recognized in the database (i ordered over 10 days ago). Considering this only happens when using the New Zealand option, the fact i have tried on both internet explorer and firefox, and that my java is up to date. I think there is some issue with the website. You can also barely even tell customer support about the problem because the description box cant process more than a few lines of text.

Has anyone else had this issue? Is there any suggestions about ways of getting around this? I hate Vista so much and all the talk about how good Windows 7 is just makes me angrier. You can even check for yourself if you want. If you go to the website and make up some fake details and enter a random number for the service tag you will see the issue i get even when using a real one.

Cheers Folks

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148 posts

Master Geek

  # 268626 30-Oct-2009 17:12
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I've had the same problem.  We bought a new Dell a few months ago and the W7 upgrade form didn't work so I sent them an email.  They sent back some stupid standard reply that made no sense.

A few days later i tried it again and it worked and I recieved a confirmation email.  However, I have not received notification from them about the upgrade yet, although according to the site W7 was only available to them a few days ago.

I'm sure they'll sort it out eventually - keep trying.  You could always phone in but that's even more painful.  Just hope you don't have a PC problems as we did - their NZ support really needs work.

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