tvnz.co.nz website on Internet Explorer 8

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jackyleunght2002

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#55886 9-Jan-2010 06:48

Hi guys

Just wondering, is anyone out there having trouble open tvnz.co.nz on IE8

What I am currently experience is, when I type the tvnz.co.nz on the address bar, the webpage automatically entered as http://m.tvnz.co.nz

I thought I have a problem on my IE8, so I have decided to reformat the whole computer and reinstall the whole of the Vista operation system, at the end, after everything is install, it is still doing the same...

Could you please advise me whether it can be fix???

Kind Regards
Jacky

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#288345 9-Jan-2010 09:44

It works fine for me, using windows 7 on TelstraClear. Have you modified the user-agent string?

Perhaps you should have told us what ISP and operating system, any anti-virus, etc you have, so other people on the same service could test too, if this is related to a transparent proxy? Any information you give is important.

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Buttonmash

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#288372 9-Jan-2010 10:30

If i fire up IE8 on Windows 7 (Telstraclear) it sends me to m.tvnz.co.nz

I've only used IE8 on this machine to get to the google.com/chrome website so there's nothing there which should be causing the issue. I'm assuming it's their end.

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#288374 9-Jan-2010 10:34

Interesting. Perhaps TVNZ is then doing automatic redirection, but fails to get the proper string - I remember when implementing this on Geekzone there is a few "false positive" when testing for mobile access, and IE8 with a strange combination can be seem as mobile (specifically "officeliveconnector" and "MSIE 8.0" will return a false positive in some routines).

It looks like TVNZ is not catching those.

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#288375 9-Jan-2010 10:37

Visit http://whatsmyuseragent.com and post your user-agent string here and if it works or not for you. Mine is:

"Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729)" and I can access the tvnz.co.nz full site.

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#288376 9-Jan-2010 10:40

Ooops, make mine "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SU 3.23; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 8; InfoPath.2)" and it works with tvnz.co.nz

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Buttonmash

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#288383 9-Jan-2010 11:00

"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Creative AutoUpdate v1.40.01)"

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jackyleunght2002

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#288436 9-Jan-2010 14:01

well, i am using Internet Explorer 8

i am with Orcon as my ISP

i am also using Norton 360 and i have been using it almost 2 years now....

i will have to let u know the in depth detail when i get home...

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#288479 9-Jan-2010 18:08

Yes it's the user agent string, the creative autoupdate part is known to cause problems.

Buttonmash

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#288481 9-Jan-2010 18:15

Uninstalled creative autoupdate and the page is now displaying perfectly. Cheers Ragnor :)

Turns out Creative can't do *anything* right.

Ragnor

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#288482 9-Jan-2010 18:20

If you want to keep the creative autoupdate installed you can edit the useragent string for IE8 and get rid of the non essential crap that doesn't need to be in the user agent string:

1: Start > Run
2: Paste the code below into the run window:

%windir%\System32\cmd.exe /k %windir%\System32\reg.exe ADD "HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent" /v Version /d "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1)" /f

jackyleunght2002

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#288517 9-Jan-2010 20:33

what the heck

Thanks to Ragnor comment

I can't believe that Creative Autoupdate can create this biggest drama???

What creative to do with tvnz website anyway??? after all it is just a soundcard update???

Shall we need to report to tvnz about this issue???

Jacky

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#288519 9-Jan-2010 20:50

It's not the Creative program itself - it's a change in the user-agent string. Obviously tvnz is getting a false positive when "Creative" is in the string. So don't blame Creative.

I will contact someone at tvnz to have this checked.

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#288739 10-Jan-2010 18:02

While it is TVNZ's software on their web server that was wrongly detecting your user agent string as a mobile device I personally think putting a whole bunch of crap in the user string is pretty bad practice... creative, microsoft and other companies have a habit of doing this kind of user agent string abuse.

It's silly/pointless since there's no guarantee people are using IE as their browser and I doubt you want every website able to read your user agent string and know you have creative software or media portal installed.

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#288779 10-Jan-2010 20:11

Someone from TVNZ is looking into this now...

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