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185 posts

Master Geek


Topic # 57628 19-Feb-2010 13:30
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We use norton 360 and it has detected a virus - trojan alemod. It says this requires manual removal but we haven't yet been able to figure out the best way to do this. Would anybody be able to advise please? We are using Vista.

Thank you.

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xpd

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  Reply # 300376 19-Feb-2010 13:36
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http://www.symantec.com/security_response/writeup.jsp?docid=2005-061923-1754-99&tabid=3

Remember to back up your data - playing in the registry can lead to bad results if you accidentally edit the wrong setting.




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156 posts

Master Geek


  Reply # 300431 19-Feb-2010 15:44
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I'd be inclined to try MBAM. Very good demand scanner/cleaner. Free version available at the download location.



185 posts

Master Geek


  Reply # 300653 21-Feb-2010 09:30
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i tried the symantec instructions again but didn't go as far as the binary code part. in the end i did download the malwarebytes and it found 2 viruses (norton found 1), and quarantined them and let me delete them. norton still said there was a virus but then enabled me to fix it this time (as malwarebytes had already deleted it). hopefully this is the end of it. i am concerned though that norton that i have paid for is not doing a great job, the free cleaner did that for me! i emailed norton about this and they didn't even understand my question and think i need help removing a virus. frustrating! fingers crossed my trojan is gone!

156 posts

Master Geek


  Reply # 300654 21-Feb-2010 09:44
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There are a number of specialist forums around that have qualified volunteers that can offer tools to download and run, and analyze the results to tailor a fix, if needed. Tools such as HijackThis, OTL, Combofix etc..they are a little more specialist than the "normal" security scanners one can install.

What is the name of the virus found, or the full names/files of any .exe/.dll/.ini files deleted, or registry entries considered malware?

18 posts

Geek


  Reply # 306387 11-Mar-2010 20:50
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beforenightfalls: i tried the symantec instructions again but didn't go as far as the binary code part. in the end i did download the malwarebytes and it found 2 viruses (norton found 1), and quarantined them and let me delete them. norton still said there was a virus but then enabled me to fix it this time (as malwarebytes had already deleted it). hopefully this is the end of it. i am concerned though that norton that i have paid for is not doing a great job, the free cleaner did that for me! i emailed norton about this and they didn't even understand my question and think i need help removing a virus. frustrating! fingers crossed my trojan is gone!


How is it working out?  Have you removed the trojan?  My fingers are getting stuck here, haha.

19 posts

Geek

HostingDirect

  Reply # 311419 25-Mar-2010 19:46
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Hey,
My suggestion would be to download Microsoft® Windows® Malicious Software Removal Tool (KB890830)
Link:
http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en&displaylang=en

Did some googling and it seems to beable to remove it for you.



185 posts

Master Geek


  Reply # 311429 25-Mar-2010 20:14
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yes i did, malwarebytes did the job and no problems at all since. phew!


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