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9 posts

Wannabe Geek


Topic # 58070 6-Mar-2010 09:08
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i am running windows XP and have been having a few Browser issues, when using fire fox or IE my problem is when i try to go to he windows update site the pc wont connect to it and says "inter net connectionnot available " the interneet connection is fine and i ca go to other sites, have Zone alarm runnin and have tried turning it off, also tried with all the settings on low but no difference, does any one have an ideas, is it some sort of a virus ?      Hoppy

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425 posts

Ultimate Geek


  Reply # 305080 6-Mar-2010 21:10
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Hoppy01: i am running windows XP and have been having a few Browser issues, when using fire fox or IE my problem is when i try to go to he windows update site the pc wont connect to it and says "inter net connectionnot available " the interneet connection is fine and i ca go to other sites, have Zone alarm runnin and have tried turning it off, also tried with all the settings on low but no difference, does any one have an ideas, is it some sort of a virus ?      Hoppy


Assuming all other web-sites are working fine for you, it's probably a virus.  Try setting the automatic updates on (via the control panel) and it might update that way.  If it is a virus though, it will probably block that too.  Get a malware cleaner (e.g. spybot) and anti-virus (e.g. AVG) and give that a run through.




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Uber Geek
+1 received by user: 152


  Reply # 305094 6-Mar-2010 21:43
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are you taking about windowsupdate.microsoft.com? it seems to be a bit slow for me but it does load can you tracert it see where it's failing



9 posts

Wannabe Geek


  Reply # 305107 6-Mar-2010 22:22
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yes i was meaning windows update, but i have also tried other microsoft sites and it wont go there,

what is "tracer".......hoppy

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Uber Geek
+1 received by user: 152


  Reply # 305111 6-Mar-2010 22:42
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Hoppy01: yes i was meaning windows update, but i have also tried other microsoft sites and it wont go there,

what is "tracer".......hoppy


tracert traces the route from your computer to the destination server, it will do 2 things for you - firstly it will tell you if your PC is able to resolve the domain name to IP address and secondly whether the trace leaves your network (which will show if it's a PC issue)

To do a tracert do the following

Open command prompt

then type tracert windowsupdate.microsoft.com

NOTE: it's tracert (not tracer as you've mentioned above)

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