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1286 posts

Uber Geek


# 64278 12-Jul-2010 16:19
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Anybody know what the most super simple VNC setup is, some dude not the most computer literate having email problems which is probably something so simple like a typo or something that he just can't see.

So I need to be able to sort it for him, and VNC or something will be the easiest way, except that guiding him through setting up a VNC server over the phone... ugh.

Not necessarily VNC, but that's what I'm familiar with.

What is the most simple way in the Windows world?  I'm behind a firewall but can port forward, he may or may not be, and if he is, has no hope of port forwarding, so it's going to have to be a connection initiated from him to me.

 




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James Sleeman
I sell lots of stuff for electronic enthusiasts...


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  # 350318 12-Jul-2010 16:23
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Ultimate Geek

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  # 350327 12-Jul-2010 16:44
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or teamviewer, easier still.. http://www.teamviewer.com/ Make him click on join a session.. Have the client installed on your comp..

 
 
 
 


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Ultimate Geek
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  # 350352 12-Jul-2010 17:36
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askelon: or teamviewer, easier still.. http://www.teamviewer.com/ Make him click on join a session.. Have the client installed on your comp..


+1 for Team Viewer. Its what we use for all our remote support at work with helping customers setup email etc



1286 posts

Uber Geek


  # 350378 12-Jul-2010 19:12
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Thanks.  Used teamviewer.  Should have done from the start, I spent about 30 minutes on the phone working out why VNC wouldn't work (including 5 minutes checking that his settings matched the image I gave him a link to, only to discover that he couldn't tell the difference between an image in a web browser and the actual settings window.... bang head on desk), only to find he ALREADY had teamviewer setup "oh that thing, a computer guy used to use it to connect..." and it wouldn't let VNC run while teamviewer was installed anyway.

1 and a half hours later struggling with this guy's Outlook.  Damn I hate Outlook.

It simply refused to connect to IMAP/POP or even SMTP when given a username in the form of an email, no clues a to why, just failed to authenticate.

Then, I changed him to using a shorter username, connects, downloads messages, but then randomly seems to throw them away!  

Must be some spam/anti virus or something, but I couldn't see anything.  I'd send a test message, watch Outlook download it, and poof, nothing, then I'd use the same sender to forward the same message to the same address and it's fine.

ARGHH!!!
 




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James Sleeman
I sell lots of stuff for electronic enthusiasts...


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