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71 posts

Master Geek


Topic # 66943 25-Aug-2010 19:03
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Hi
My stupid laptop has had a virus even thought I was using a Antivirus. Now it is slow and gloggy so am tryign to clean it out.
I have run a HijackThis and come up with the log below. I would love to know what I can get rid of safely. I am sure there are a lot of unecessary crap on here.
Specs:
OP: Windows 7 Home Ediotion 32 bit
RAM: 2GB
Processor: AMD Seperon SI-42
Antivirus/firewall: Bullguard 9.0

Thank you in advance :)

HijackThis Log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:55:40 p.m., on 25/08/2010
Platform: Windows 7  (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files\TOSHIBA\TECO\TEco.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\BullGuard Ltd\BullGuard\BullGuard.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\windows\system32\taskeng.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Users\Vivi\Documents\Computer Stuff\HijackThis.exe
C:\windows\system32\mspaint.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP
O4 - HKLM\..\Run: [KeNotify] C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
O4 - HKLM\..\Run: [SmartFaceVWatcher] %ProgramFiles%\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
O4 - HKLM\..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
O4 - HKLM\..\Run: [ToshibaServiceStation] "C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
O4 - HKLM\..\Run: [Teco] "%ProgramFiles%\TOSHIBA\TECO\Teco.exe" /r
O4 - HKLM\..\Run: [TosWaitSrv] %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe
O4 - HKLM\..\Run: [TosNC] %ProgramFiles%\Toshiba\BulletinBoard\TosNcCore.exe
O4 - HKLM\..\Run: [TosReelTimeMonitor] %ProgramFiles%\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [BullGuard] "C:\Program Files\BullGuard Ltd\BullGuard\BullGuard.exe" -boot
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: BullGuard - {27FD17FB-CF63-486b-B2BE-8D8781CBEA01} - C:\Program Files\BullGuard Ltd\BullGuard\Antiphishing\IE\BGAntiphishingIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{EDF2AD7D-4EBF-4FF7-863E-3EC18DA707A8}: NameServer = 203.96.152.4,203.96.152.12
O20 - AppInit_DLLs: BgGamingMonitor.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agrsmsvc.exe
O23 - Service: AMD External Events Utility - AMD - C:\windows\system32\atiesrxx.exe
O23 - Service: BgRaSvc - BullGuard Ltd. - C:\Program Files\BullGuard Ltd\BullGuard\Support\BgRaSvc.exe
O23 - Service: BullGuard scanning service (BsScanner) - BullGuard Ltd. - C:\Program Files\BullGuard Ltd\BullGuard\BullGuardScanner.exe
O23 - Service: BullGuard update service (BsUpdate) - BullGuard Ltd. - C:\Program Files\BullGuard Ltd\BullGuard\BullGuardUpdate.exe
O23 - Service: ConfigFree WiMAX Service (cfWiMAXService) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFIWmxSvcs.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: TOSHIBA Modem region select service (RSELSVC) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\RSelect\RSelSvc.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe

--
End of file - 8352 bytes


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3832 posts

Uber Geek
+1 received by user: 234

Trusted

  Reply # 372820 25-Aug-2010 19:09
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10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll - BAD

download anti-malware bytes and run that..





Do whatever you want to do man.

  



71 posts

Master Geek


  Reply # 372822 25-Aug-2010 19:10
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have that picked up nothing!!
Is that the only thing??

2862 posts

Uber Geek
+1 received by user: 307


  Reply # 372824 25-Aug-2010 19:14
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http://www.bleepingcomputer.com/combofix/how-to-use-combofix



71 posts

Master Geek


  Reply # 372825 25-Aug-2010 19:19
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combo fix can do lots of damage can't it?

3832 posts

Uber Geek
+1 received by user: 234

Trusted

  Reply # 372826 25-Aug-2010 19:19
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TechnologyHalfVirgin: have that picked up nothing!!
Is that the only thing??


try spybot search & destroy as well..




Do whatever you want to do man.

  



71 posts

Master Geek


  Reply # 372827 25-Aug-2010 19:22
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ok will try malwares and spybot.

Also I can not fix the entry 10 - Unknown file in Winsock LSP: c:\windows\system32\bglsp.dll


2862 posts

Uber Geek
+1 received by user: 307


  Reply # 372834 25-Aug-2010 19:41
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Combofix bad?

So they say, but so far its saved my butt about 4 times.

Has GMER in it, which is rootkit detection. And does a non executable running scan, so anything TSR or  attached to .exe's (like explorer.exe) that would normally keep on loading.. don't.

I've found multiple references to that DLL. Most say its related to Bullguard itself (and say its bad and their product can help remove it). Some say its a generic Downloader trojan. So take your pic.

Might be time to try Microsoft Security Essentials



71 posts

Master Geek


  Reply # 372836 25-Aug-2010 19:46
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I had MSE before now using BullGuard. I will try combo fix as last resort. I will just not delete anything before I find out about it



71 posts

Master Geek


  Reply # 372872 25-Aug-2010 22:23
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have taken bullguard off and trial ESET which my boyfriend might buy if we like. Since the removal of Bullguard those DLL files have gone so thank you for the heads up. Hopefully ESET is a good security programme and will get rid of the crap on here. I also used malware bytes and using its assain file thing to get rid of old games old files I not longer need. Found lots of old empty folders which I deleted.
Thank you for all your support and help very much appreciated :)

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