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922 posts

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Topic # 67407 1-Sep-2010 00:23
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I am having what at times can be regular occurances (about 8 - 12 times since 5pm to now midnightish) of the dreaded BSOD

I have managed to gleem a little bit of info from the blue screen before the official restart occurs and the last few have been relating to a file (or something) named dxgkernel.sys (or very similar).

I have tried to no avail searching GZ and Google for possible causes and I do come up with that this particular one is a Direct X Graphics Kernal issue where they suggest reinstalling the graphics driver.  Problem with this is that I actually have the newest driver from the ATI website (this was updated approx a week ago).

I am relatively good at finding and fixing issues normally but this has got me stumped so any help would be appreciated.  Especially since this is effecting my whole pc experience quite badly.

I use my pc as a HTPC setup details as follw  2.33 quad core, 4 gig of ram, win 7 ultimate 64bit, HD4870 graphics card (pretty sure it's 1 gig hehe sorry but it's late and am tired).

This is the most recent crash but that stated the problem was atimpag or atimdag.sys file.

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    5129

Additional information about the problem:
  BCCode:    1000007e
  BCP1:    FFFFFFFFC0000005
  BCP2:    FFFFF8800312A120
  BCP3:    FFFFF88003A229B8
  BCP4:    FFFFF88003A22220
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\083110-19032-01.dmp
  C:\Users\John's\AppData\Local\Temp\WER-56987-0.sysdata.xml

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Geek

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  Reply # 375155 1-Sep-2010 08:01
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HI there,

How long has this problem been happening for?
Also has anything changed on the machine recently? applying of Windows Patches? DirectX update?

I just noticed that you said you are running the latest version of the ATI drivers that have recently been updated from ATI. Have you tried rolling back the driver to 1 before the latest version to see if the problem persists?

Also what version of DirectX are you running?

You can get this info from running dxdiag.exe from the Run menu in the Start Menu.

Regards

Ben

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  Reply # 375157 1-Sep-2010 08:13
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You can disable the BSOD automatic restart, goto the control panel, system, system and security, advanced, under startup and recovery, untick automatically restart.

Hopefully now, you can get more info, and compare BSODs.

 
 
 
 


BDFL - Memuneh
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  Reply # 375159 1-Sep-2010 08:25
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I would think it's either the video drivers, a malfunctioning video card, a motherboard problem (the adapter where the video card is inserted), or a power source failure.







922 posts

Ultimate Geek
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  Reply # 375394 1-Sep-2010 17:50
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Ok thanks I will try gather more info just got in from work. Other than the standard windows updates the only thing that has changed recently would be really just the regularity of the restarts and subsequent BSOD's.

Most of my research online til about 3 or 4 am last night told me likely to be a driver issue or power related. The power supply is not that old (bought this year) it's a Thermaltake litepower 600.

I am running DirectX 11. I must have got my pc's mixed up it would appear the video driver for my hd4870 is 8.712.0.0 and possibly about 6 months old as date showing as 3Mar10.

I have disabled restarts on system failure and will update the video driver and see if happens again.



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Ultimate Geek
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  Reply # 379494 14-Sep-2010 00:26
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Well the good news is that i think the issue has resolved itself. I tried removing all external things other than mouse and keyboard and video and auido outputs (as run htpc).

It looks like it was a cheap usb 4 port squid (hub) as since i removed all unnecessary items all with exception of the squid and a new 4gig flash drive have been plugged back in without any failures.

Thanks for all your suggestions and I'm glad it wasn't something more serious.

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