Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




925 posts

Ultimate Geek

Trusted

# 67407 1-Sep-2010 00:23
Send private message

I am having what at times can be regular occurances (about 8 - 12 times since 5pm to now midnightish) of the dreaded BSOD

I have managed to gleem a little bit of info from the blue screen before the official restart occurs and the last few have been relating to a file (or something) named dxgkernel.sys (or very similar).

I have tried to no avail searching GZ and Google for possible causes and I do come up with that this particular one is a Direct X Graphics Kernal issue where they suggest reinstalling the graphics driver.  Problem with this is that I actually have the newest driver from the ATI website (this was updated approx a week ago).

I am relatively good at finding and fixing issues normally but this has got me stumped so any help would be appreciated.  Especially since this is effecting my whole pc experience quite badly.

I use my pc as a HTPC setup details as follw  2.33 quad core, 4 gig of ram, win 7 ultimate 64bit, HD4870 graphics card (pretty sure it's 1 gig hehe sorry but it's late and am tired).

This is the most recent crash but that stated the problem was atimpag or atimdag.sys file.

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    5129

Additional information about the problem:
  BCCode:    1000007e
  BCP1:    FFFFFFFFC0000005
  BCP2:    FFFFF8800312A120
  BCP3:    FFFFF88003A229B8
  BCP4:    FFFFF88003A22220
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\083110-19032-01.dmp
  C:\Users\John's\AppData\Local\Temp\WER-56987-0.sysdata.xml

Create new topic
14 posts

Geek

Trusted

  # 375155 1-Sep-2010 08:01
Send private message

HI there,

How long has this problem been happening for?
Also has anything changed on the machine recently? applying of Windows Patches? DirectX update?

I just noticed that you said you are running the latest version of the ATI drivers that have recently been updated from ATI. Have you tried rolling back the driver to 1 before the latest version to see if the problem persists?

Also what version of DirectX are you running?

You can get this info from running dxdiag.exe from the Run menu in the Start Menu.

Regards

Ben

4352 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 375157 1-Sep-2010 08:13
Send private message

You can disable the BSOD automatic restart, goto the control panel, system, system and security, advanced, under startup and recovery, untick automatically restart.

Hopefully now, you can get more info, and compare BSODs.

 
 
 
 


BDFL - Memuneh
64628 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 375159 1-Sep-2010 08:25
Send private message

I would think it's either the video drivers, a malfunctioning video card, a motherboard problem (the adapter where the video card is inserted), or a power source failure.







925 posts

Ultimate Geek

Trusted

  # 375394 1-Sep-2010 17:50
Send private message

Ok thanks I will try gather more info just got in from work. Other than the standard windows updates the only thing that has changed recently would be really just the regularity of the restarts and subsequent BSOD's.

Most of my research online til about 3 or 4 am last night told me likely to be a driver issue or power related. The power supply is not that old (bought this year) it's a Thermaltake litepower 600.

I am running DirectX 11. I must have got my pc's mixed up it would appear the video driver for my hd4870 is 8.712.0.0 and possibly about 6 months old as date showing as 3Mar10.

I have disabled restarts on system failure and will update the video driver and see if happens again.



925 posts

Ultimate Geek

Trusted

  # 379494 14-Sep-2010 00:26
Send private message

Well the good news is that i think the issue has resolved itself. I tried removing all external things other than mouse and keyboard and video and auido outputs (as run htpc).

It looks like it was a cheap usb 4 port squid (hub) as since i removed all unnecessary items all with exception of the squid and a new 4gig flash drive have been plugged back in without any failures.

Thanks for all your suggestions and I'm glad it wasn't something more serious.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.