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Topic # 7041 14-Mar-2006 10:31
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Ok heres the deal my friend is frustrated that his hp laptop is giving him the BSOD, so I took the laptop of his hands. I figured out the problem, but before I can resolve it the BSOD came up. The problem with his laptop is that he has downloaded 2 corrupted softwares. So I figure that I would go to add and remove hardware/software and remove the drivers of the corrupting software. I have tried several times even attempted to go to safe mode, but it will not work. So I have two options off the top of my head; Do I A: attempt to use the restoration CD from XP service pack 2, but if I can't find it option B: would be restoring it to service pack 1 and downloading service pack 2 online. If you have any suggestions please let me know and hopefully salvage my friends laptop.

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Uber Geek
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Reply # 30701 14-Mar-2006 11:17
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Have you tried system restore? (right click my computer - properties - system restore)

When you live your life on Twitter and Facebook, and are only friends with like minded people on Twitter and Facebook, you are not living in the real world. You are living in a narcissistic echo chamber.


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Master Geek
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Reply # 30706 14-Mar-2006 13:00
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When you say you cannot boot in safe mode, do you mean that you also get BSOD on safe mode?


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Reply # 30708 14-Mar-2006 14:55
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I tried the system restore, but no luck even if I was able to the BSOD will stop me. And with safe mode I cant even enter safe mode because of the corrupt drivers. So my question is (Will I have to use the restoration disk to solve the problem?)

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Master Geek
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Reply # 30709 14-Mar-2006 14:59
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How about trying to use the restoration disk to do a repair? I am assuming your restoration disk is an XP setup CD. With an XP setup CD you can repair a Windows installation to copy the original standard windows drivers across.

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Reply # 30737 15-Mar-2006 05:56
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yes you might be right, but the only restoration cd I have is for service pack 1. I know for a fact that if a windows user has service pack 1 then they easily upgrade to service pack 2. If this is a good game plan please respond.

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Master Geek

Reply # 30760 15-Mar-2006 12:28
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As long as your CD contains the same register code as it is on computer. it should work find. No matter what Service pack you have.

I asked my tutor at CISCO's Computer Technician Certificate, he reckons it will work.

We'll never be too old to learn, and we learn at least one new thing every day.

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